Chrysler Dodge Jeep Ram of Clifton Park — Local services in Town of Clifton Park

All the canned responses to people who complain. After dealing with them it does not surprise me. I went to test drive a vehicle and they started the dealership dance of which I knew the came. The vehicle had a few issues and I made an offer to a salesman I was passed off to. And said if you want to talk we can do business, If not I would go elsewhere where. You guessed it I took my money and business elsewhere. Overpriced vehicle and they think coming down 400 dollars is a deal, wrong! I emailed the original person I was dealing with and no response, again no surprise. If you don't know the business they love that fact and will take advantage of you. Complete waste of time. But it help me find a better dealership where their price are fair to great and way better than this place. It a bit of a drive, but in the end the sales people are straight up and don't believe in putting customers through the dealership dance. I got a better vehicle and save 4500.00 dollars along the way. Thanks CP for not doing business with me as I made out better with the other dealership. Oh, when you go look at a used vehicle they say is clean, really look at. Get under, look down the sides etc. for any body work, dents and so on. One was said to be clean and the way the picture were taken it hid the fact the fender had rust forming under the paint and just starting to have pinhole rust rising out the through the paint. In a year or so you will have a nice rust spot and peeling paint. I've worked in a few dealerships and know what goes on behind the scenes, as well as what they pay for vehicles (Yes, I understand they are in it to make money) and they make a lot of money off people who unaware the games they play. On one vehicle when researching the history they paid one price and over the next few weeks raised it approx 16.9% and then a few day later to 13.9%, while it sat on their lot. Retail phrase "Markup to MarkDown and it is still listed above what it came in for and fair market value. Go see Nicole @ Krystal Jeep in Queensbury, better vehicles, better prices and they don't play games and go the extra mile for you!

Updated 9/19/23, As you can see about canned responses, I got one as well, not surprising. To speak about Krystal Jeep/Queensbury, after the test drive I brought up various issues ranging from noises, damage etc. and this was even before I signed anything or put down any down payment they brought in the shop and started addressing the issues. The truck now has new tires, new calipers, chipped windshield fixed and more! This is called meeting and exceeding expectations! So with that I am bringing my fiancée to look at buying a vehicle over the weekend.

Update 9/28, I went to take the vehicle out one more time to make sure everything fix was fixed. Had an issue repeat and they held the shop tech until I got back. There was still an issue but as soon as I got back he took it in the shop again and fixed. This was all done on a Saturday, again going above and beyond. I don't see this place doing anything near what Krystal Jeep has done! Price are at least 2k lower than here and other than a canned response here, I have not heard back from any of them. No surprise there. The fact they fixed everything prior to any agreement or exchange of cash was a big a chance as I could have walked away. All in all thank you Clifton Park for time wasted and money saved, you lackluster attitude cost your dealership over 60k in sales, nice job. People please look around, go see Nicole, use cargurus, carfax etc to see how much over they are on with their used vehicles as well as new. You want a dealership that stand behind their words and customers and not one that is into game play and using buzz words to sucker you in! "Come in and make sure you tell the receptionist you are a V.I.P.", Nothing important about you other than how much money they can get from you! You want a dealership, not a stealership! Update 10/23/23 Bought a second vehicle from Krystal. Imagine letting 62k walked out your doors as you...

HOW DO YOU LEAVE NEGATIVE STARS??? In August 2023 I purchased a 2020 Ram which was presented to me as a Certified Pre-Owned (CPO) with 35k miles on it from this dealership. A couple of days ago, the check engine light came on and the truck only has 40k miles. I brought the truck to another MOPAR dealership to check the codes and perform diagnostics. Unfortunately, that dealership was too busy so they asked if I could leave it for several days until a technician could check it out. Ok no problem. The service writer went into his computer to enter my service order and look up any warranties I had on the truck. I told him the truck's CPO warranty was still valid. He only found the factory powertrain warranty which was expiring in 4 months. He did not find the CPO. He suggested I contact the dealership I bought it from and see what was going on. So I left and immediately went up to Chrysler Dodge Jeep Ram of Clifton Park to find out. The first person I encountered listened empathetically and apologized for any issues I had and referred me to another person. This person was friendly and also apologetic. He confirmed that when the paperwork was submitted to my bank for processing the loan, it indeed indicated Certified Pre-Owned. This person then politely excused himself and came back with a sales manager, David Hertzner. Let's just say that the next part of the conversation between myself and Mr Hertzner was contentious. He asked me why I brought the truck to another dealership for service. Why do I have to explain why I brought the truck to another dealership for service? It's none of their business why. Were they trying to hide something nefarious that occurred during the purchase of the truck? And what does that have to do with anything? I can bring the truck to any MOPAR dealership in the country for warranty work since the CPO is not exclusive to the dealership that performed the 125 point inspection and certified it. Mr Hertzner refused to admit that the CPO was not done (I would never have bought the vehicle if it wasn't CPO) and attempted to deny, delay, deflect, obfuscate, and delay some more that there was a big problem. The way I see it, by not processing the CPO at the time of sale in August 2023, this dealer is possibly committing consumer fraud...? I suggested to Mr Hertzner perhaps he should give the general manager, Rafael Castro, a call and work out a solution. Mr Hertzner nodded, did not get on the phone but proceeded to say he would be back and exited the building with Carl and walked towards the service department. He came back several minutes later and had a "solution". I could go and get the truck from where it was at and bring it back to their dealership where they would "TRY" to do the 125 point check to get the CPO. I couldn't get over the audacity of Mr Hertzner. Did he really think I am a that stupid? He clearly was trying to assign liability to me knowing that if something happened to the truck during transport it would be my problem. He didn't even make the effort to offer to tow the vehicle to their dealership. I told him there was no way I was driving the truck from the other dealership to Chrysler Dodge Jeep Ram of Clifton Park. So...how does a dealer certify a pre-owned vehicle if the check engine light is on? The only thing I can think of is they maybe were thinking of doing something unethical...maybe something like clearing the codes to perform the inspection then give me back the truck knowing there obviously was something very mechanically wrong with it? Oh and the other kicker, if they did issue the CPO, it wouldn't go into affect for 30 days. A lot of good that does me since the truck is in the shop NOW!! Mr Hertzner also tried conning me into believing that everything was fine because I still had 4 months of my factory powertrain warranty while trying to deflect the real reason why I was there - TO FIND OUT WHY THERE WAS NO CERTIFIED PRE-OWNED WARRANTY in MOPAR's vehicle warranty system!!!! THIS IS...

I recently brought my car in for service because the turn signal wasn't canceling properly. I had this repair done with the same vehicle many years ago and it was fairly uncomplicated. I am new to the Albany area and had seen commercials for Zappone's service center, so I figured why not give them a try? My initial appointment took longer than expected. Eventually I was told that there was a major problem, my car was not drivable, and the repair part would not arrive for about a week. I was not offered a loaner/courtesy vehicle, although they did give me a ride home. How could this repair for a turn signal turn into something where my car was not even safe to drive (exactly as stated by the service advisor)? He briefly explained that there was a procedure that they had which indicated that the steering column needed to be replaced ($$$ - luckily I have a warranty and there wasn't a significant out of pocket expense). The advisor showed me a diagram of the part being replaced and brief explanation as to why (later I found out that this was called a STAR case). I asked for a copy of the paperwork that he showed me and was promptly told no; all of his responses were fairly short and I didn't fully understand what was going on. After this exchange, things just didn't feel right. Once I arrived home I called the service department to speak with the manager. The woman who picked up the phone when I called their main number didn't even know how to spell the manager's name (red flag?). Eventually she transferred me to his voicemail, and after a second call I was able to reach the manager, Mike. He explained things in greater detail and offered to provide me with a copy of the STAR case paperwork. I felt much better and spent the rest of the 9 days waiting for my car to be repaired (I was initially was told that the car would be finished by Wednesday but then it wasn't ready until Friday). When I picked up the car, Mike the service manager wasn't there but I wanted to speak with someone about my experience, so I was referred to Don the service director. He was excellent to deal with. Don spent a good amount of time with me, made sure things were resolved to my satisfaction, and even arranged to replace a broken trim panel damaged during the initial service appointment. Unfortunately, this part also took over a week to arrive. I brought my car in for the trim panel to be replaced and interacted with the original service advisor from my first visit. Don had previously told me that the repair shouldn't take more than 30 minutes to complete. The original service advisor said "well that's good he told you that, I'm not going to be responsible for any time it takes over 30 minutes." Again I felt that the advisor's communication was abrupt and short. Fortunately, they worked quickly and had the repair done in under 30 minutes! Great! On a final note, when I picked up my car, the invoice indicated that a multi point inspection was completed, but there was no other paperwork with it. I specifically asked about this and was told despite the inspection showing complete on the invoice, it was never completed. This disappointed me because I specifically requested that this be done when I dropped the car off. In summary, they fixed my car and it has been working well. My overall experience varied depending on who I was dealing with at the time. I'm not sure if I'll be back, but if I need to, I would likely attempt to work with Mike or Don as I felt they provided a better customer...