Dolce And Biscotti Fine Italian Bakery — Restaurant in Town of Clifton Park

Back on March 23, at the beginning of the COVID quarantine, I ordered online a cupcake decorating kit and a cookie decorating kit to be delivered to my Godson as an Easter treat - he doesn't live near me and with the virus, I knew we wouldn't be able to spend the holiday together. As the money was charged to my card, I assumed all was well. A couple of weeks later, when I asked my family member about this order, I discovered the order was never delivered but I thought that was weird because I never received a phone call, email or refund. With the virus, getting in touch with someone had been difficult but I finally got someone on April 30. The man that answered had a negative attitude right from the get-go. He was abrupt, rude, angry and kept interrupting me or talking over me. I tried to ask about my order, referencing the order number and he immediately notched up his anger. He just kept repeating that he tried to call the delivery phone number but didn't get someone. Ok, but, then I asked how did my family member get your phone number and why when he called, did someone say, "oh, that order is long gone," instead of refunding my money or try to offer something else as replacement? His answer was that he doesn't have my phone number. Ok, but you do have my email address and my billing address from the order, why not contact me or mail me a refund? His answer was again to yell at me that he tried to call. Then, he asked me, "why is it taking you so long to complain about this?" I stated that I don't live near my family member and I never thought to ask about this until recently to which he again said, I tried to call. I said this is going nowhere but I'm going to write a negative review online and he said, "well, you better write that I tried to call." So, I have. His only offer to placate me was that he would mail a set of cookies and cupcakes to my Godson (around May 1). Supposedly, my Godson would receive them on the following Tuesday - - THREE DAYS SITTING IN WAREHOUSES AND ON TRUCKS. What condition will they be in when they arrive? As it turned out, I didn't have to worry about the cookies and cupcakes sitting in a warehouse, because nothing was delivered. As an update, on May 24, 2020 and the bakery never delivered a set of cupcakes and cookies to my Godson. The bakery has provided no feedback, no phone call, no email, no follow up whatsoever, no delivery and no refund. On May 24, I wrote negative reviews on Instagram which prompted the manager (Jennifer) to private message me. She stated she never knew anything about this order and that the husband (Tom) of the owner (Mary) must have been who I spoke with and that they receive many complaints about his behavior. She assured me that when she got back to the bakery on the following Tuesday, that she would take care of this order. She took my Godson's address and phone number and my phone number. She offered apologies and assurances. Days later, Jennifer wrote another message asking if I could call the bakery to speak with Mary. I forgot to make the call. Today, June 24, I messaged Jennifer again and she said she wouldn't refund my money ($54) and that I would have to speak with Mary. I called the bakery right then and Mary wasn't available and wouldn't be so "for awhile." Eventually, Mary did call me back but was extremely rude and when I asked if she would just refund my money, she stated emphatically that she would never refund my money due to the principle. And she wouldn't send my Godson any cookies. This seems to be some type of scam due to me not living near this bakery, they took my money without any intention of providing the goods. With COVID and running my own business, I didn't ever think I would have to continuously monitor someone else's business to make sure they acted ethically. Bottom line, I don't know about the quality of this bakery's products but I know that I will never go there to find out nor will I attempt another online order through them. Meanwhile, my Godson didn't receive his...

Use to be my go to for cakes for all occasions. 2 things happened that changed my mind. First, I ordered a specific cake to celebrate a birthday and was given something decorated completely different, they did fix it however I had to sit in my car for awhile and was almost late with the cake. But mistakes happen so we went back. My husband called to order the cake he gets me every year for my birthday. White/yellow cake, whipped cream frosting and fresh strawberries inside. He went in 4 days prior, as he was told he needed to, and they said no way could they put together such an elaborate cake in 4 days. Um, not elaborate at all. He asked what they could do and they said they would do a white cake with strawberry frosting inside and whipped cream. Still not close but he said ok. He picked up the cake and said it looked exactly like the one in the glass case that he said he liked for decor on and had asked about. Cut into the cake and low and behold it is the cake from the case that he saw 4 days prior. They had pulled it put it in a box and put his name on it. So yes It was kind of stale. It was also a strange flavor of raspberry or something. It was awful tasting. I called the bakery and was given the runaround about replacing the cake, spoke to the decorator who told me it was a case cake and also told me she would never decorate another cake if she saw my name ok the ticket. Was told I would need to talk to the owner on Monday. So Monday I called, asked for owner, had to call several times before she would get on the phone. I explained to her what happened and that I just wanted it replaced and would have taken something more simple in a white or yellow cake. She started off by saying in way is she replacing the cake and proceeded to tell me that my mistake was sending my husband to order a cake, she said every week she gets calls from wives who were too lazy to do it themselves and sent husbands who didn't know what they were doing to do something they should be doing themselves. I said are you really saying to a paying customer that men are too dumb to order cakes and that they shouldn't be in your shop. She said yes I am. I thanked her for her opinion and said I will get a refund. She said no you will not. Guess what.... I got my money back from bank 3 days later. My bank manager was appalled when I told HIM what happened. I will gladly drive to another town to purchase cakes from something who doesn't think her costumers are...

VERY DISAPPOINTED! My husband went in there today to pick up some macaroons & bon bons because my health has taking a turn during this holiday season.. my husband went to order the macaroons while I was on the phone so I could read him off the order and she corrected him not once, but twice which is extremely rude and she pronounced it wrong. Then he said ok they are out and she’s not sure when they will be back. I asked about Thursday (day after Christmas) and she said they are closed and we should know that because it’s a holiday. We are a military family and are home on leave to visit family so clearly we would not know if they are opened or not. After that happened, my husband tried to put in the order and the same RUDE woman told him I will not help you until you get off your phone so loud he said other customers said stuff to my husband on his way out. I ended up saying place me on speaker phone so I can tell her we have a list of things we are ordering, and he tried to tell her and she continued to cut him off saying she did not care, and would not even acknowledge him again until he was off the phone. Absolutely HORRIBLE customer service. I’d never act like that, and this establishment prides themselves on being military friendly and then treated him like that? Before you ask how she’d know we are military, he’s in uniform today. They’ve lost all our business and respect and I will DEFINITELY spread the word. They are also a tad bit overpriced. I can find better quality elsewhere. I have a lot of friends and family in this area who will no longer return here. I tried to do the right thing by calling to speak with a manager about this, and got no answer for 20 minutes. No way to run a business. Also do not know the woman’s name he dealt with, but she has pink hair. It’s Christmas time, you’d think you’d be nicer at the holidays. At the very least respect your customers...