Green's Appliance & Furniture — Local services in Town of Colonie

Please let me begin by quickly explaining my background. I was an Customer Service Manager (for a national business) for 9 years in an extremely competitive marketplace. I understand that every interaction with a potential customer is vital and crucial to the viability of my business. I walked into Green's for the first time and spoke with 'Al' who I believe is the owner. I asked him if he sold a specific dishwasher which he did. I used my smart phone to display the model # from home depot's website to confirm I had the right one. Al immediately became sour and said "how much are they selling it for"? I took this question as he wanted to meet the price. I was astonished by his mood swing when he learned the price was $50 below his sale price. Al quickly said I pay to store the item in-house (which I fully understand) and he would not match Home Depot, Lowes, Best Buy, and Sears price on the same item. I asked if I could view the item as i still may purchase it from him. His response was extremely rude and said, "What have you learned about it online so I don't have to explain what you already know..." wow Al, relax!! I also asked him a basic question about what kit do I need for it (i was going to buy it there to try to show some support for the small business), he responded that he would not discuss any of these details until after I purchased the dishwasher... He then walked away from me (walk away from a customer - major red flag).. I walked out and purchased the same item for a $50 savings. If you have to shop there, I suggest you ask for a different associate. Al seems very old school and not understanding of a modern competitive marketplace. He has Sears, Lowes, Best Buy and Home Deport all within 2 miles of him and if he is not willing to understand modern business... well Jack Welch said it right... “If the rate of change on the outside exceeds the rate of change on the inside, the...

Called this morning after our old freezer died yesterday. We spent all day yesterday driving around trying to find one in stock with no luck. Today we decided to not waste our fuel and to call around for one. My girlfriend talked to a gentleman first (I believe it was Al, the owner) and he said he'd call back with prices as they were figuring them out for the sale. At this point I was already put off because he tried telling my girlfriend what size freezer we want. Excuse me, but I know what size freezer I want, but thanks for assuming you know the space in my basement or my size requirements. An hour later and no call, we decided to call back (were desperate at this point.) A lady answered the phone (assuming his daughter) this time. I explained we called earlier and we were waiting on a call back and that we were interested in seeing if they had any freezers in stock and what their prices were. I was told that they were busy and had to deal with the in-store customer first (even though I have been waiting for a call-back for an hour now.) I explained to the lady that was fine. She then told me to stop in and they would see what they could do. I explained my situation to her, that I had spent all day yesterday driving around with no luck and that I really needed to get some info over the phone, at which point I was rudely interrupted and sarcastically told that she was so sorry but I'd have to come into the store to be helped, then she hung up. You think I'm going to come to your store now? Over my dead body! Should have read these other reviews first, because the 1 star reviews are spot on. I'd always rather spend my money locally, even if the prices are a bit higher. But I'll give my hard earned money to corporate box stores way before this rude family. Good luck lasting with today's...

Exceptional experience from start to finish. Was looking to replace my refrigerator unit. Locked in on a GE model. Went to Loews and Home Depot and Marcella. Marcella had six week back order. Home Depot, they do not have a good display section. Loews has a good display section. The unit I wanted was same price at Loews and Greens. Loews has a better service plan on paper, Greens is local and you have a point of contact for anything. For years I thought I would be out priced at stores like Greens. Even if I would be, this is the only place to get any appliance. I refer everyone to them and regret not having purchased from them sooner. I had one minor issue with a shelf that became an easy resolution with Maddie’s help. One thing i do know. Greens gets factory manufactured direct product. Loews does not. I could have had my frig sooner from Loews but no way I could have had a easy fix on my shelf issue with them. Also, any item brought from Loews has probably been sitting around and moved many times.Greens and nowhere else for me. Stove is next. Thank you Maddie and family. I sadly forgot my initial salesman’s name. But, he was excellent and knowledgeable and patient. Thank you...