Awesome experience. Shay went the extra mile. I had difficulty finding a part for my stove. I called many appliance stores to no avail. I was referred to Tribble's, Inc. Located in Colonie NY. I called and spoke with Shay. She went the extra mile and found the part I was looking for. Turns out the part/part number that I needed was discontinued. She did a some investigating and some how found another part number associated with the part I needed. Thank you so much for finding the part for my stove. Joe was also a big help. These days its hard to find good customer service. Excellent customer service, memorable experience. Definitely very warm, kind, nice people work here. Managers should consider giving these Two...
Read moreI would give Joe Krisanda, Branch Manager of the Colonie store 10 stars for the excellent service he gave us on a recent visit. He knows what he is talking about. Right off he spent the time and asked the right questions to make sure the part we thought we needed was the right part. Then he made sure we knew how to remove the old part and replace the new one correctly. The store is well stocked with frequently needed parts as well as some less often needed so chances are you will find...
Read moreIf you need anything done right, make sure to get Steven on the line. Not only is he professional, but he pays attention to detail. I know he had to be busy, but he still took the time to answer all my questions. I had no idea that there were so many specific parts for each item and not one generic part for all! If you read these: I hope they are paying you well Steven! I’m sorry for all my questions! 🙈 Thank you so much...
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