Boost Mobile — Local services in Town of Cortlandt

*May 9, 2025

The reason I had visited this phone/phone carrier store, is because I needed assistance with switching from my current phone carrier, (being StraightTalk) to Boost Mobile. (Apparently, to my mother, the phone service carrier/provider happens to be inexpensive, aside from StraightTalk). There was another instance (on April 28th) where my mother and I had to come to this store in having to purchase a new phone, (the Samsung Galaxy A15) considering her old one (the Apple iPhone 6) wasn't working properly...The female sales representative, that we were with from that time, (let's just say her name, is Ariela) she wasn't that much of help when it came with needing to both purchase and setup my mother's new Samsung Galaxy...Just be warned when you happen to encounter Ariela, you are in for an unpleasant time.

Moreover, getting back to my situation for why I had visited Boost Mobile recently was just simply to make the transition from StraightTalk to Boost. The other female representative I was working with, (her name, is Rommy) she was actually kind/pleasant to converse with, (way better than Ariela). Rommy had taken almost every step in having support me with my situation of my phone. Even though the process was somewhat excruciatingly long, we were able to accomplish the issue.

With this being my 2nd time coming to this store, I would definitely suggest having to visit for whichever situation you would be encountering with your mobile phone, whether it is to purchase a new one and/or to make the switch to the service provider on your...

I went there to get a new iPhone and they charged me over 130 dollars more then what it was online. They only had it in 1 color and I asked if they were going to be getting a restock in different colors and they said no. I ended up buying it but 5 minutes later I came back and returned it because I thought it was outrageous to pay more when I could buy it online in the color I wanted for a hundred and some change cheaper. When I looked at my receipt after I payed I saw that they charged me $25 dollars for a setup fee and didn’t even set it up because I told him I wanted to set it up myself. Then they also charged me extra for insurance on it when they didn’t even ask if I wanted insurance. On top of all this they shut my phone off before I even set up my phone and before I even walked out the door, so they had to turn it back on when I came back to return my phone. Terrible service and do not recommend this boost store there is a couple other boosts store nearby so I recommend going to...

I went in to get assistance with purchasing a new phone, and the uncaring female behind the desk seemed like she couldn't have cared less about answering my questions. This is the second time I've been there and received the poorest customer service of any retailer. None of my questions were answered. I was told to call customer service....well what the hell is her primary job function??? Baking cookies?!?

THE WORST CUSTOMER SERVICE RIGHT UP THERE WITH WALMART.

GREAT JOB UNCARING GIRL WHO SHOULDN'T BE EMPLOYED.....YOU WIN THE AWARD FOR MOST USELESS EXCUSE FOR A CUSTOMER SERVICE...