Starbucks — Restaurant in Town of Cortlandt

Unfortunately, I had to give this a 1, but I really give this a flat out 0 stars. My daughter works for this company in Ossining, NY. She has gone to Cortlandt numerous times to use her Partner Discounts and this one Manager has been beyond rude to her right from the start. Funny thing is we have met another very pleasant manager from there whom we know the sister of. Well, one evening...today in fact 08/11/16. We just got banned for requesting a receipt of the transaction. Regardless if she voided it or not. She refused and told us she would call my daughter's manager. My daughter used her Employee App on her phone to get a discount. Every single time without fail my daughter has come out of their upset at how she is treated. This Manager who was not wearing a name tag nor would she give me her name had thrown a straw at her when her order was completed. When I heard this I had gone instead requesting the receipt because my daughter didn't get one. Not even from the voided transaction. As a customer this was disrespectful, disgusting, and unbelievable. I've worked in Customer Service. YOU don't do that, no matter how much you dislike a customer or how they are reacting to you. It is your job to maintain some level of respect and customer service. That saying the Customer is always right. It's true and should be upheld. Now if they are screaming and causing a scene, then obviously I can see this is the type of situation one could lose their own cool with and not react well either. Except this isn't what happened at all. WE were both pleasant to her. However, all my daughter did was present her phone APP to pay for her items discounted (linked to her Employee Partner Card) and this Manager was rude at the start. Then when I wanted proof of this transaction I was told we are to never come back. I have reported her to Starbucks and I will report this everywhere I go. She is about the worst Manager I've come across, and at my age I've met quite a few of some questionables. I also remembered this is the same Manager that I have seen with her son at work??? Code of Ethics and Guidelines as an Employee would NOT condone this. Hmm, maybe I wasn't there long enough and it was a passing thought in my mind as a mother. However, I'm not the only one to see this. The same kid is always there as others have told me. Not good for Starbucks. This store I had such high hopes for and thought my daughter would work there. Nope, I'm glad she works in Ossining. Much cleaner and the people are pleasant to deal with. However, best store I've heard that my daughter has been to and used her Partner APP with is Pleasantville and every other store that she has been to in New York so far, except Cortlandt that always gives her a problem AND by the same Manager... EVERY...SINGLE...TIME. If you go to Cortlandt...beware! Some of the people are okay, but beware of the service of this manager! I WILL find out who she is. I have a call in to Starbucks Corp...see how that pans out. IF not I'm off to BBB and will definitely spread the word. Otherwise it's boycotting for us and we will tell others. Who wants to deal with bad service? I'm sure...

I did a mobile order and walked in to get it. There was no line, and only one other person who ordered something. I waited longer than I should have and they got both drink orders wrong. I think the one making my drinks was more preoccupied with making jokes and talking. Don't get me wrong, I like happy baristas and friendly service, just make sure you're doing the work right. UPDATE: every time I come here I immediately regret it. The service is awful and there's always 5 or more baristas behind the counter. Most of the time that I'm in this location, they are fighting amongst themselves or getting huffy about a customer. They always mess up my drink or make it poorly. They have no sense of professionalism or separating personal from work. I will drive 20 minutes out of my way to go to a...

They are super nice but especially Chelsea she so sweet and they do try There best to fix your drink or food if they messed it up and remember Starbucks they have a lots of demands and so many people come in and out and some people just overdo it it’s OK to say hey my drink is not good but not be a b$$ch about it I been going to that Starbucks for like four years already and they are super nice and very Busy so have patient people they try their best to give you what you want and just remember Starbucks have a lots of Demands so many people coming in and out there is not one Starbucks that I go to and it’s not super packed so just Think about that when you are going to be rude to somebody that works...