E-E HOME — Local services in Town of East Hampton

They have an amazing selection, but the rudest staff ever. We went there with friends to get a gift for my husband. He loves cooking, and a friend recommended this place. They have a “no photos” policy, which I fully support.

I saw a Japanese pan that I liked and took out my phone to write down the name of the brand. A female worker rushed into the room and, with a condescending smile, proceeded to tell us that no photos were allowed.

I showed her my phone and explained that I just wanted to write down the name of the brand so I could research it further—plus, there were no price tags on any of the items, so I wanted to look that up as well. She said that I couldn’t do that and insisted they don’t have "brands," claiming everything is unique (even though the brand name was clearly printed on the handle). She told me I couldn’t use my phone or write it down.

When we asked how else we could research the purchase, she told us she could print all the necessary information. I'm against wasting paper, and the whole situation felt really strange.

She then continued following us through the store and continued saying that we can’t use our phones (even though no one was using their phones! We were just holding them in our hands).

We left shortly afterwards. This was one of the rudest shopping experiences...

E-E Home is my go to spot for unique and gorgeous home items that have clearly been so thoughtfully curated. I have been shopping with Christopher for many years and his attention to detail impresses me every single time. Every item in the shop has a backstory and as someone who is making a conscious effort to make sustainable choices, he makes feel connected to each treasure I bring home. From afar, Christopher can personal shop for you where he will walk the store with you virtually and help you consider and decide on each piece. Christopher and the entire staff are an absolute pleasure to engage with! I am astonished to see some negative reviews as this beautiful small business is one of my personal favorites and an absolute not to miss while in...

Owner was rude to our family and staff shrugged it off. Very sad bc it was recommended to us by our designer. Plenty of other places in the Hamptons with kinder customer service. If you’re looking for a place where you feel welcome, this is not the place!

Updated post-response from owner: The owner had an opportunity to respond with grace but failed again. We are reasonable and respectful people and would not hesitate to apologize if we had been in the wrong, and certainly would not have gone to the trouble of posting a review but felt compelled because we had never experienced such disdain and...