T-Mobile — Local services in Town of Ellicott

Tried TWO different days to switch to Tmobile. The 1st day just left me mad because I spent an hour with customer service, then got disconnected. The next rep didn't have any of my information previously discussed, and I was not about to go over again so I ended the conversation. Today I tried again. I was in the process to switch service for well over an hour. During that time Tmobile contacted my previous career and got me disconnected with them and never got me reconnected to T-Mobile! Now we're without any cell service! This is my 1st day off in a week and now I have to stand in my original carrier's store to regain services (for another hour?!) when I have other things I really have to do today! The inconvenience this is causing us is immeasurable, I will never use Tmobile, they are...

We were greeted immediately when we walked into the store. All of our questions were answered by our personable sales rep. The added benefits, as well as the lower cost of switching T-mobile, were explained in detail so we could feel confident in leaving our wireless provider. We also switched to T-mobile internet for additional savings. We would definitely recommend T-mobile. It was a real...

You don't get great customer service like this anymore. Not only was it super helpful but super nice and explained everything so we could understand what it all meant. Hands down I would recommend them for your Internet and phone needs for sure. 12/10 just a wonderful place. Staff was top notch and very outgoing It really made ya feel welcome...