Computer World — Local services in Town of Grand Chute

1 Star for Customer service and 3 stars for Tech so I’ll average it to a 2 star. The check in process is a joke. We asked my mom to drop my wife’s phone off for service we had it in an envelope with all required info. Instead they required her to sign in with all her personal information which is none of their business then wait forever to literally hand them the envelope to then leave. She was there for nearly an hour to do us a favor.

Then I go to pick up phone and I have to sign in, then the guy at counter chitchatting on the phone(what sounded like a personal call) to then tell me I’ll have to wait till someone from the back can help me. Then he stares at his computer for a few minutes then goes and gets the phone and gives it to me. I was luckily only there for 15-20min. I’m glad I didn’t hear about my moms experience until the next day or I would have likely been rude to them which I don’t enjoy.

A touch more personable action on the staffs part would be appreciated. If they are trying to run the store like a Verizon Store and their poor service they are right on track. There’s a reason why I’m no longer with Verizon. I will give them one more chance, but then I’ll drive to wherever the next nearest AppleCare provider is. They were the only option my cell...

Update: Apple did the repair for free and continues to support this product under its extended warranty coverage for defective products. Apple also still says any authorized repair center should do this repair at no cost.

Original post: Do no take your Apple products here. Although polite and professional the staff here refused to repair an Apple computer which was covered under Apples extended keyboard warranty program because they could not replicate the keys being unresponsive in the moment. The techs here had previously documented this as an issue and even admitted it was documented for this computer. They said I have to send it to apple directly. Apple said any authorized repair center will be able to replace the top case(keyboard). Don't claim to be an Apple repair center if you won't repair items covered by Apples warranty. I worked for Apple for years as a Genius Bar repair tech(Genius) and issues like this are 100% covered under extended warranty programs. This is especially true when they are documented by a tech while the device is within the extended coverage time frame. The keyboard failure of the low profile keyboards is a widely known issue for several apple laptop models. Super disappointed in computer worlds refusal to support their...

I brought my Apple MacBook Air into Computer World after finding out that they service Apple products, as I had a display issue. The guys at the Apple Support center were very knowledgeable and willing to help test my computer and determine the problem. Once we determined that it was just the display that was not working, they gave my the option to send it into Apple or to an off brand computer repair center for a cheaper price. I decided to send it into Apple because then they would have the repair in their records.

I received a call about 10 business days later that my computer was in and I went and picked it up and paid the repair price, which was the same price Apple quoted me when I had them look at it at the Apple Store in Madison.

Overall I was very happy with the service at Computer World and I am glad I can get my computer fixed so close to home instead of having to go to an Apple Store in Milwaukee or Madison...