Pottery Barn — Local services in Town of Grand Chute

I hope writing this review helps another person stop before they make a large purchase at Pottery Barn. I ordered the Pearce Sectional sofa in February of 2022. I received the sectional sofa in August at my home. The quality of the sofa was horrible. I have the exact Pottery Barn sectional sofa except for a different arm style that is approximately 10 years older. I called the Store where I placed my order and they said I had to take it up with customer service. Customer service allowed the return and they gave me a return authorization number. They scheduled a pick up for the sectional and the first attempt was a no show. I had to call the transport company and get them rescheduled for another pick up. The sectional was finally picked up. To date I still do NOT have my refund. I have called customer services countless times, the store where I purchased it, the BBB and emailed Pottery Barn with my refund request. I can’t get anyone to refund my money. Pottery Barn has had my money since February making interest off a significant chunk of money and I haven’t gotten any closer to getting the amount credited back to my card. Today 11/04/2022 I received three gift cards from Pottery Barn. What!!!!!! I’m not sure what the thought process was but now I have a new battle to fight. The last place I want to spend that amount of money at this point is Pottery Barn or any of the affiliated businesses. Please think twice before ordering any larger purchases from any of these...

Ordered furniture in September. We knew it would be unpredictable availability because of the current supply chain issues. This is not the issue. The logistics and intracommunication in regards to shipping and delivery has been abysmal. Zero proper follow through from sales rep to the shipping department. I’ve spent 7-8 hours on the phone myself, and our furniture is still in the wrong state and is going to miss our absolute deadline for our furniture needs. We were told multiple times that this issue had been addressed, and it would not be an issue. Couldn’t have been more incorrect. A joke of an experience for spending tens of thousands of dollars on furniture, and I will not be...

Same thing with its sister store Williams Sonoma at this mall-It's unwelcoming. I was waiting for help. I eventually asked for help bc only two people were on the floor around 1PM. They radioed for help and told me it might take a while so I walked out and returned later. There were more SAs at 3PM and one lady was welcoming, greeted me and offered to help me but like WS the SAs are just only friendly with people who look a certain way. I did get the print ups and estimates of something I was interested in buying but now that I've returned home and reflected on my experience there I'd rather buy my furniture from other stores where I...