Walmart — Local services in Town of Greece

I went to this Walmart to get a water bottle today and I had an A+ customer service experience.

To give you some context, I am not good at finding things at the store. I must’ve wandered around for half an hour before deciding I was not going to find this on my own. After asking 2 employees, I was finally, I thought, in the general vicinity.

And then when I got there I still couldn’t find it, so I asked an employee named DeShawn who worked there if he could help me find a water bottle, and he’s like yeah for sure and he brings me to the bottled water. And I’m like My bad DeShawn! I’m looking for an empty water bottle. Or like a blender bottle would be perfect, like one of the ones you make protein shakes in, and he’s like, oh yeah for sure! and he brings me to where all the protein powders are and goes, “Here you go!”

By now I’m getting exasperated and I go, I’m sorry DeShawn, my communication skills have clearly come up short here, I don’t need the protein powder, I need like the vessel the protein powder goes in. Really I need any kind of semi-permanent container I can put liquid in with a cap. I’m defining for him what a water bottle is as Mark walks up. Mark looks like Seth Rogen from the second half of pineapple express. I’m still in define water bottle mode so I tell him I’m looking for some kind of large-ish capsule to carry liquid in, or you know a blender bottle would be great, or any kind of transportable bottle for that matter.

Mark goes into full thinking mode and is like, yeah we must have those here, and I’m like exactly! He goes did you check the sports section? I go yes! He’s like exactly what type of “bottle” are you looking for? And I started explaining the bottle again and said any empty bottle that wasn’t filled with another liquid would do. And, I kid you not, we stood talking like this for at least 5 full minutes, meanwhile DeShawn is looking at us like we’re from another planet.

We eventually give up and decide the water bottles just can’t be found, and as the conversation concludes, Mark reaches into the box he’s been holding this whole time and puts a blender bottle on the shelf directly in front of where we’re standing.

I’m like Mark?! Blender Bottle?! He’s like, oh my god that’s what you were looking for?! I’m like yeah! DeShawn did you see this here the whole time? He’s like yeah I brought you right to it and you said you didn’t want protein powder. . .

All in all a top notch customer service experience, deducting 1 star for...

I Was In Walmart On Elmridge Shopping with my 10yr old.She didn’t scan $1.98 Gum.I Thought A $4shirt,$7 wipes but it wasn’t on my receipt.I was walking,looking at my receipt to make sure I paid for all my items which I had already spent $35 ..I wasn’t able to do so cause ths two big guys came out of no where,was asking for my receipt, started going threw my bags..One guy name was Mike ..I nvr exit the store..I thn gave thm my receipt I had nothing to hide.Thy ask me to come to a room there names barb the manager,Mike the security,I don’t knw the other big white guy name..Thy said ths 3 items where not scan so thy need my info.I was so embarrassed .I honestly think it was a better way to go about things but nvr to the point I have to enter a room with my 10yr old,give them my info..I paid for 2 items but I didn’t pay for the 3rd .. Thy said it wasn’t $4 it was on the wrong rack without a tag which I already explain to the self checkout clerk tht it didn’t have a tag,where it was located.I told her I’ll just ring it up with the other $4 item I had,she said ok..The manager barb,a csm Tryed to type it in but It wasn’t showing up.The manager barb thn did something with her phone,ring it up for $11 so i didn’t purchase it ..I’ve never been so humiliated in my life for Wht was suppose to be $12.98 til she changed the shirt price ,the total turned out to be $19.98..I’ve been shopping here for yrs cause i don’t like the crazy crowd the super centers have...I can’t...

I’ve shopped at this Walmart for over 10 years since moving to Greece and have never had an issue til the other day. I am a disabled person who suffered a stroke 2 years ago, which means I am not able to get around like I used to. Whenever I enter this store there are usually the motorized carts available and I am able to shop. Well, Sunday afternoon when I entered the store there were no carts available which was no biggie until I saw a Walmart Associate on break with a cart parked next to her. My sister and I then watched this woman get up and get into the cart to ride it to the register she was working at. I was shocked and appalled. She parked it and didn’t want it touched. My sister went and asked another associate about the cart and she was told that she could ask the woman for the cart. She told the person no and a Helping Hands worker saw what was going on and he then proceeded to get the cart from behind the register, he wiped it down and rode it over to where i was sitting waiting for a cart to become free. Thank you, Alex. I was finally able to get my shopping done for my Christmas decor. Walmart you need to do better and get ur associates in check. We called management when we got back to the car and he was irritated and embarrassed because he knew exactly who we were referring to because he’s had spoken to her about using the carts while working. Hopefully this never...