Costello's Ace Hardware of Baldwin — Local services in Town of Hempstead

Visit Date: December 7, 2024

This visit revolves around a kind employee and a much needed bathroom for my son. I have an 8 year old. When he has to go, he's got to go. I was driving with him and he had to pee. A gas station denied us a bathroom, CVS in Baldwin Harbor on Atlantic Ave denied us a bathroom and I yelled at them. So we walked into Ace. The employee said their bathroom was also down but that my son could use the employee bathroom. So I got my kid to the bathroom forever grateful to the Ace employee behind the counter. I don't know his name, but he deserves some kind of recognition and award for his kindness.

After my son used the restroom we looked around and I ended up buying a candy bar just to give the store some business in return for their kindness. The employee was also extra nice because he listened to my son prattle on about our bathroom saga lol

Ace I'm forever...

Although very convenient at times. Ace Hardware is extremely overpriced on most of there items. Very limited on stock, especially the Baldwin store. Tool selection is a joke, unless you’re willing to settle with Milwalkee, there own brand, or the extremely limited and overpriced Craftsman line. Takes forever for out of stock items to be back on the shelves, and I’m talking Months here. Nothing ever seems to be on sale, and the 3 items they do place on sale are always the same small 1/4 or 3/8 Craftsman socket sets... Pass Ace by.... And find the old fashioned Mom & Pop hardware store. The one on Atlantic Avenue in Freeport is...

Never have stock advertised on website. Doesn't honor website prices. Argues that they aren't an Ace Hardware. This was inspired by an older male worker who has glasses and gray hair. Horrible costumer service by this worker. Due to him, I will no longer support this business. Home depot here I come. In his own words...