Custom Car Audio & Security — Local services in Town of Hempstead

To say these people don’t care is not enough to truly describe what it was like dealing with this company. If you decide to hire them for ANY service just understand off the bat they don’t care if the job they do for you is done right or if the equipment they install works properly. They literally only want your money. Nothing else. Your satisfaction is the least of their concern. I looked this place up on google rushing through my lunch break and I called them up completely forgetting to check the reviews. MY BAD lol. Terrible mistake on my part. I needed a front and rear dash installed and their price sounded the best out of everyone in the area but I had no clue what I was getting myself into. Had I read more than 1 bad review, this place would’ve never seen my face. Im a Google review snob. Imagine my shock when it finally dawned on me to check their page after receiving their shotty work. My heart sank and I was disgusted. A good/great shop that stands by their work is going to easily cost $300+. I didn’t know that. I got my dash install done around 4:30pm by 7 o’clock that night my rear camera was dangling from my car roof. Was charged $140 thinking since I brought my own camera, that was a fair price. Also I told the cashier I wanted to see the camera quality before the tech runs the wires through. He said ok but never actually followed through with my request. The tech installed but didn’t come get me beforehand. Turns out the camera was crap. When I went back 30 min later expressing my dissatisfaction (couldnt read plates), he tried to say you can’t know quality until you hook it up. 1st, yes you can. 2nd, why agree to it if it couldn’t be done. Offered me to bring another camera in to reinstall. But if you didn’t do it right the first time, what makes you think using a different camera would make the second installation better. I was later question by an employee there as to why I paid if I didn’t like the work and he’s right - I shouldnt have.

Luckily I found a competitor not far from them willing to uninstall for me at a fraction of the cost after hearing about my experience here. They knew exactly who I was talking about. SMH you guys’ name isn’t worth a damn in these streets, but as long as you’re getting some unsuspecting fool to fill your pockets, who cares right?

If you need a dash cam but don’t have the extra money at the moment to go to someone reputable and spend $300-$600, just record each drive with your phone camera and a car mount. Delete if nothing happens. And if you need overnight surveillance, park your car in front of a neighbors ring doorbell (make sure you see the blue light). Whatever you do don’t go here. It’s like flushing money down the toilet except worse because you would have also wasted time and gas with this business.

I really don’t know how a person can sleep at night knowing they take peoples money but don’t give a damn about the service they provide. Literally told me out his own mouth over the phone if the cameras don’t work , it’s not his problem. Ok, bet. I can tell you have more problems than a poorly run business just based off of that mindset. Like where do you learn to be like that from? No one taught you decency? Who other than Satan himself could you have learned to run a business like that from? Pitiful. Smh. I wouldn’t be surprised if this business was a front, they don’t work like their livelihood...

Customer service is terrible. Found out about this place through Groupon and tinted my windows approximately 2 years ago. A month or so later, one of the tints started peeling, which they did fix with no issue. The same day I fixed the tint, I had them install an aftermarket radio and an amplifier. They didn't connect one of the front speakers to the system because they said it was most likely going to blow out and that its very expensive to get a speaker of that size that can handle the wattage, which was fine at the time.

I recently went back to get connect that speaker to the system as well as changing 2 pairs of tweeters, front and on the rear deck. The gentlemen who is responsible for conducting the business transaction is very dismissive and comes off very arrogant. He didn't fully listen to what I was explaining what I wanted done with my vehicle. We discussed a price, he said he may have to charge an extra fee if there were any issues, which I agreed on, but raised a red flag in my head.

A few hours passed, he called me back saying it will be more expensive than what was originally discussed because for the rear set of tweeters required more work than I imagined he realized initially, so I told him to forget about the rear set. He said the price would be $300, which I thought was supposed to include the speaker i wanted connected.

Ultimately, The main reason why I went to this place was never resolved, which was initially to connect the front speaker to system. That $300, he said it was to install the one pair of tweeters on the front of my car, which he did not make that clear when we spoke on the phone.

I had to pry out from him to break down why it was $300. He said that the labor is $150. The tweeters he installed are less than $40 on the manufacturer's website. His response was pretty much, well we charge $150 for them. The most upsetting thing was how he was trying to justify that price and was like I'm not going to argue with you about it.

After a little back and forth, he told me that i just did not want to pay to have the work done. He wanted to charge another $100 to connect the speaker to the system. I almost agreed to have it done, but after how the business was conducted, I decided not to and to take my business elsewhere, and told him so.

For any people who may want to potentially do business with this place, which i highly do not recommend, make sure they itemize what you are paying for and make sure its neat on the hand written receipt...

Horrible.

I’ve wasted my time going BACK AND FORTH! Get your scheduling straight with your people!

They have a Groupon available as well under “Customer Car Audio” (which they do not honor the price listed by the way) because I paid $125 in cash for 5 windows. *Receipt available upon request and it’s listed as $45 for two car windows and $95 for five car windows on Groupon. Let’s make this clear that I did not buy the Groupon, they are very close to my house so I just did a walk-in. (Apparently they do not take appointments)

They were so quick to take my money and installing the tints took hours, but very quickly after they were installed, they started to peel. This is AFTER I’ve followed the instructions of not rolling down the windows and not washing your car to allow the film to cure.

This leads me to believe that their “installer” doesn’t have sufficient experience or professionalism. You mean to tell me that you only have 1 person skilled enough to install tints on a service that you so openly advertise to the public? They also expect you to work on their time. I’ve attached pictures so you can see how EMBARRASSING these look on a vehicle with frameless windows.

Passed by multiple times to ask for them to be re-done and was given the run around that the person that does their tints is unavailable. When they were making the sale, I was told that the tints come with a “lifetime warranty” which is not being honored. Quick to make the sale, not so quick to help when there is a problem.

Needless to say, I will be filing a report on BBB as well as post a review on Trustpilot and Groupon warning potential customers on this shady business with less-than-quality customer service.

My only regret is that I paid in CASH (I was encouraged to at the time to avoid sales tax) so that I can't file a formal charge back with my credit card merchant for failure to provide me with the service that I’ve paid for. Lesson learned.

DO NOT GET YOUR TINTS DONE AT AT THIS SAD EXCUSE...