Empire Rent A Car — Local services in Town of Hempstead

I rented a car from this company last week and the experience was wonderful. As a small business owner and as someone who grew up in a family business, I understand that "bigger" does not necessarily mean "better". In their case, this statement certainly rings true. Because they are somewhat smaller and family owned, they treated me like an actual person as the customer service was probably the greatest I've ever received, especially in the car industry. Also, I put a deposit down on the vehicle before renting. The representative quoted me 1000 free miles, but listed 500 on the contract. It was indeed suppose to only be 500, but because she accidentally said 1000, they reimbursed me the correct amount without even blinking an eye. This company not only offers top notch customer service, they're also honest. With that said, all consumers should definitely be doing business with Empire Rent A Car. I'm from Long Island and would travel the extra miles now the next time I need a rental or the next time I'm going to purchase a vehicle because of the way I was treated and because they are trust worthy. Sincerely,...

IF YOURE READING THIS REVIEW, DO NOT EVEN TRY TO RENT ANYTHING HERE, TAKE YOUR HARD WORK MONEY TO ANOTHER PLACE, IT TOOK US 3.5 HOURS TO BE ABLE TO RETN A TRUCK, EVEN THOUGH WHEN IT WAS SCHEDULED TO BE PICKUP AT 830 AM DAYS BEFORE, THE TRUCK WHERE NOT READY, AND THE REPRESENTATIVE NEEDED TO CALL SOMONE ELSE TO KNOW HOW TO DO EVERYTHING IN THE SYSTEM, UNFORTUNATELY THE WERE NO UHAULS AVAILABLE AT THE TIME, AND WE COMPLETED REGRET DOING BUSINESS WIT H THESE...

Spoken to Lisa yesterday and I couldn't believe how cheap the prices were especially for the 10-passenger Sprinter with the (4) Captain chairs. I used to be a loyal customer to another sprinter rental business until they changed their policy (that now you had to rent their sprinters for a minimum of 3 days for the summer.....they just lost a customer and Empire Rent A Car just gained a...