feel Beauty Supply — Local services in Town of Hempstead

This place is extremely unprofessional!!! I came here as a last minute run for my photo shoot. I needed a long wig with bangs, I knew exactly what I wanted. As I am trying on my wig the women working in that section asked if i needed any help. I told her NO !! She was very persistent in helping almost in a forceful and uncomfortable way. As I am trying on the wig i know I wanted she tells me it's looks horrible almost "old school" "grandmotherish" being that I am an indecisive person. I listened to her opinion. She shows me another wig that was not my style at all and basically force me to get it. Because every wig I told her I wanted she would say they did not have it in black and i really needed one for my shoot. I finally bought the short wig which wasn't really what I wanted but once again for some reason the women that helped me claimed they didn't have any of the wigs I wanted when she clearly showed another woman the same exact wig and then told me they didn't have it. So I go home and show my mom dad sis and brother the wig. they hated it so I decided to go back and exchange which it is printed on the receipt that you CAN exchange. I get back to the store and the manger tells me they don't do exchanges on wigs specifically. I showed him the receipt which it is not on he then shoes me where it is on the receipt which is where the ink barley printed to the point you can't see it. Then he points to a sign that says no exchanges. Mind you i was in the store for 1 hour and the sign was not there I saw them put up the sign after I left the first time but I was half way out the door and didn't know what it was. I told him the sign wasn't there and that i just simply wanted to exchange even for a more expensive wig he specifically told me ABOSULETLY NOT THE WIG IS DAMAGED!!! SO I ASKED HIM WHY WOUKD HE SELL ME A DAMAGED WIG!! HE DOESN'T ANSWER!!! MIND YOU I JUST BOUGHT THE WIG 10 MINUTES AGO I LIVE RIGHT ACROSS THE STREET. THE WIG WAS ALREADY EXCHANGED AND I SAW THE FIRST RECEIPT WHICH MARKED IT DOWN FROM 65 TO 30 TO 26. SO CLEARLY OTHER WOMAN DID NOT LIKE THIS WIG. BY THIS POINT TWO YOYNG AFRICAN AMERICAN MEN ARE WALKING TOWARD ME AS IF THEY ARE GOING TO GRAB ME TO GET OUT THE STORE. I HAVEN'T DONE ANYTHING WRONG BUT TRY TO EXCHANGE A WIG I DIDN'T WANT IN THE FIRST PLACE. I WOULD NEVER RECOMMOND ANYONE TO GO TO THIS BEAUTY SUPPLY. THE MANAGEMENT DOES NOT CARE ABOUT THE CUSTOMERS ONLY THE MONEY THERE ARE PLENTY OF BEAUTY for example 3W W Merrick Rd, Valley Stream, NY 11580. They have great wigs and car about the customers. The first thing that should be told yo a customer buying a wig is that they can not return it of if they do not like it. The person who created this establishment only cares about taking...

Hello i want y'all to tell me who’s wrong in this situation.I brought a hair product and it was the wrong one (I didn’t open it keep that in mind) so I Went back to the store and was trying to do a return or exchange which ever policy they do, I gave the lady at the cash register. The cashier proceeded to open the product and looking in it to see as if i opened and use and now bringing the product back. She explain their policy NOT A PROBLEM. I then proceeded to asked “what happen if a customer picked up the wrong product”, both employees look at each other smiled and proceeded to say “well too bad for them” I was taking back because that’s not the answer I would expect from a employee to say to a customer. She then proceeded to try to take the product and put it behind the cash register soo not only I wasn’t going to get my money back but the product too. I don’t like complaining customers but when employees are rude and nasty to customers I see why complaining customers exist. Now my job is in customer service soo I know and understand which is why I had no problem with their policy but that comment “well too bad for you” took me all the way back because if it was switched that answer from employee point of view would not cross my mind but we all don’t think the same, tell me who’s the wrong. Catherine gotta go because she is the employee that rude disrespectful and bringing down the business I’m telling you if she still employee and she moving how she moving with all customers, business no bueno New York terms:shorty making this particular company look horrible respectfully and...

I made purchased several items here on Saturday, when I got home I realized I picked up a conditioner instead of a shampoo. I read the receipt “No Refund; Exchange w/i 7 days with receipt; no return on a list of items”. I thought ok, I’m good it’s just conditioner and still sealed. Went to the store today to exchange, I picked up the product I wanted and went to register to be told “No i can’t exchange because we don’t exchange liquid chemical.” I was a bit confused conditioner a liquid chemical? I didn’t purchase bleach. “Told them no problem, I’ll dispute with my bank.” I left. Buyers be aware…their store policy is final sale. If you choose to purchase here don’t make an mistakes, you will be stuck with your product. If you have the same issue as me and you paid with a debit or credit card, dispute the charge with your bank and request that they do a chargeback. I called my bank right after the visit and got my money back already. As for Feel Beauty, I’ll spend my money elsewhere, where the store policy is clear and reasonable and the customer service is much better than what you provide. Times...