Macy's — Local services in Town of Hempstead

To whom it may concern,

I am actually very upset and disappointed. I drove completely out of my way. Pass both Walt Whitman and Roosevelt Field Malls which are close to my home and malls of my preference to come to Macy's in Green Acres. I do this so I can have my personal shopping experience with Kamela Anthony at Estee Lauder. For the last twelve years, I have been making special trips to come to this store just so I can have my 1:1 sessions with her. She is the only person that understands and has been able to help with my skin issues. Always recommending a great combination of products that actually work.

She is also very personable and always friendly. Even when she’s there alone and overworked. I have been coming here for 12 years because of her GREAT service. This Macys’s is Ghetto, unkept, not friendly and helpful. Management seems degrading, prejudice and signs of racism to their subordinates from what I observe when I am there!

Besides the inconvenience you have caused me. I am completely appalled at the mistreatment of one of your exceptional, dedicated and veteran employees. How does a company fire an employee after almost 20 years of service. In addition, if as a consumer I know she’s a single parent than I am sure this stores knows as well. We all know she’s a single parent of not just one but three children. One of which is a little boy with autism. The services and resources for him alone are unimaginable! I can’t imagine how devasting this must be for her and her family. How drastically this will effect their way of surviving.

You guys should be ashamed of yourselves! And I will use my public platform to bring awareness of how your company treats minority, seasoned employees! We will not tolerate to continually have minorities mistreated. H&M is learning and so are other stores that discriminate or profile their employees and customers of color. Between having 7 on your side (abc) and help me howard (channel 11) and my own professional public platform this will not be overlooked. No more mistreatment and blantant disregard of minority subordinates! This willl not be tolerated!

I’d never shop at this...

To find women shopping department was like finding America by Colombus .Men & furniture department and women department are on two different locations say one is in East the other one is in West .told by men department go out side and drive all the way on the other side of the mall .Did it ..the Macy's sign took to all the way in a parking lot next to Walmart . Asked some ladies that do they know where is the Macy's woman department .99.9 % says they don't know .Went into Walmart try to grab something but at register line there were hundreds in front of me so left the shopping cart ( getting shopping cart was also an adventure today ) .came out and try to leave mall all of sudden see a sign of Macy's across Best Buy . accelerate the Escape to that lot Find parking .check the reviewes .Some said this Macy's has very rude and reciect employee at perfume section . entered the front enterence walk through shoe section made a left and entered into the world of fregnence .a super model was standing with sad eyes ( reminds me the song Eyes of a woman by Journey ) she was a copy of Liliana ( a long long time ago true love from the land of Colombia ) Before the old wounds starts bleeding thought it would be good to move and find some piece somewhere else .walk forwards to find Vercahe . A very pleasent with a bright smile young lady asked .how I help you .told her I need Vercahe Bright crystal for a friend's birthday .Miss Rafella ( believe it was the name ) guided to Versace ounter where Sherry ( again believe it was the name of that lady representing Versace .she showed the perfume .said it's $95 (3:4 oz ) but if u take the gift box u will get an extra 30 ml ( 1 oz ) bottle by paying just few more bucks .I took her advice .she was very kind and gave some extra discount plus a small gift box of perfume cotrages ( 6 of them 1 ml each ) ..paid the amount $92:33 ( 15% off on original price) ..thanks her and the girl who navigate to Versace counter .told them that they were very kind and nicely professional sales person and will be glad to come back again ...God bless America God...

I went there twice in one week. The place was clean. The only thing, they have people working there, who are not educated on their products or the products location. you seen lots of smiling faces however those faces were short of help. I use to work for Macy's and let me tell you in the early 2000's we used to have meetings every morning informing us of sales encouraging us to make sales and encouraged us to know more than just our area. In this case, there were two people in one area and not one had knowledge of linen shorts or pants. Was ready to send me all over the moon however... I use to work the men's department in Manhasset and took myself back in my mind about the set up and guess what... I found EXACTLY what I was looking for. Where is the encouragement, commitment, education on products and proper customer service? The 3 stars comes from how clean the store was. I asked a cashier there if they still have meetings to support customer service and the staff the young lady said no. I told her, it shows in the lack of services provided. I got what I needed and wanted and the store was clean. Also passing through the scent section, people ready to grab you to make a sale... On ANYTHING. Again, there was no persuasiveness, not one sales person to say what are you looking for exactly, or I understand you like this smell may I show you something that is a bit similar but at a more affordable price, or we have this sale today and what it would normally go for or anything. They hand you a strip of whatever they are trying to push and let you keep walking. Proper CUSTOMER SERVICE and support is well...