Mystique Boutique NYC — Local services in Town of Hempstead

I was recommended to this store by one of my cousins. I woke up this morning and planned to visit the store sometime this afternoon. I went on their website to scout out some of their items ahead of time but I noticed that the largest size on ALL of their jeans was a size 9 on the website.

I’m a bigger girl, probably a size 16 or 17 in most jeans. I was extremely disappointed at the lack of size variety within the stores clothing. I was honestly shocked and in denial so I called the store. The man who I spoke with on the phone was not understanding at all. It seemed like he didn’t care about our conversation whatsoever and on top of it all he confirmed that the store is not plus size friendly and that their largest size in store is a 13 which is still small for me as well as so many other beautiful ladies out there.

after my experience on the phone and the information that I gathered I decided not to even visit the store. It’s so important for stores to have sizing for all women, not just what our society deems as “normal,” “perfect” or “ acceptable.“ everyone is beautiful in their own way and it’s time that we start recognizing that in the...

The store feel so thrown together, temporary and makeshift. The employees seem to be rather unconcerned with the fact that they’re at work. It even smells a little funny in there, but all that was never enough to make me not shop there. It’s cheap trendy clothes. I don’t expect too much.

Today was annoying though. The 5 item dressing room limit is fine & normal, but when you’re holding my other items you don’t put them back out on the floor! I just spent that time walking around the store picking out everything! I’m not intending to do it again. I ending up just giving them back everything I was going to get. I’ll order from fashion nova instead. Employees here don’t care 🤷‍♀️ I can’t say I’ll never shop there again, but the definitely lost out in...

Consumer Affairs should check their tiny paper sign on their exchange/refund policy . Spent approx $50 on pants that I can’t return because they don’t have a good System to track inventory or search by credit card used to purchase an item . They send you to call another store location like they can solve the issue when their response are , you didn’t get the item from us so how can I search the item . Poor customer service and they provide an email that is not even a real once. (The other location) . I’ll be putting a claim with consumer affairs . Maybe they will make their sign bigger for the...