Print & Sign Shop | Local Print Shop | Branding Services | Printing Xpert — Local services in Town of Hempstead

Xpert printing mail and ship is a comedy of errors aka train wreck. I arrived on 3/24/22 to ship 5 pkgs. They advertise that they offer shipping for USPS, DHL, FEDEX and UPS. Upon arrival I asked for some FedEx envelopes and boxes of varying sizes and the plastic sleeves for the label/way bill. I was informed they had no FedEx boxes and handed me a unassembled box. Once i started folding it they tell me it will cost $2.99. I brought me own shipping tape but didn't expect to have to assemble a box since fed ex boxes are self sealing. I quickly ran out of tape. When I asked to use theirs they pointed to the wall behind me and said it's right there it will be 1.99. SMH I struggled to build this box around my shipment. Once all 5 pkgs were ready I returned to the counter to request 3 plastic sleeves for my FedEx labels. They said they didn't have any of those either. Once the "processing " was done I asked for a receipt. They said they don't give receipts I should take a picture of the label. I was happy to do so but asked where is the proof they actually received the pkgs from.me to ship. They didn't know the answer. I asked them to hand write a receipt. Now I handover the 2 USPS pkgs (1 was certified mail). They say they don't do that here. I said there are signs everywhere. They don't do it and haven't changed the signage although they are a print shop that makes signs. Now I am asked to pay for the box and tape. Somehow for a 299 box and a 199 roll of tape it was $15. At that point I ask for the manager, who conveniently not there and doesn't have business cards (in a print shop). My rep wrote the manager's name on a piece of paper . I handover my Amex to pay and I am.told they don't take Amex. Now an older gentleman from.the rear emerges to tell me they are a print shop. Shipping is not what they do. I pay cash and don't get a receipt for that either. Exasperated I depart. I still don't know why I was overchared for a purchased I should have never had to make. Clearly Xpert is at least guilty for false advertising in and outside of the building as well as poor printing ( since all signs are wrong and the manager/owner doesn't have business cards. Finally theft. Where is my $10? Really? Don't go here for shipping or printing. However you could catch a lesson on how not to treat a customer. Or how to make sure this small business owner doesn't bring you 25K+ a year in...

I don’t usually write negative reviews, but I felt this situation deserved honest feedback due to the lack of professionalism I experienced. I placed an order on a Wednesday and was told it would be printed by Thursday, needing some time to dry, and ready for pickup on Friday. When I arrived Friday, I noticed visible imperfections. I was told it still needed to dry and to return later in the day. Unfortunately, when I came back, the blemishes were still there.

It appeared the owner had tried to fix the issue, but the damage remained. I was again told it needed more time to dry, but no clear timeline was provided. Eventually, I was given two options: wait or accept a full refund. I found this disappointing, as I was hoping for more transparency and a willingness to work toward a solution, especially since I needed the sign for a real estate project.

Wanting to be fair, I suggested taking the sign at a discounted rate, considering its condition. The owner declined and stood firm on either full price or a refund. Given his tone and unwillingness to compromise, I chose the refund.

As I extended a handshake to thank him for his efforts, he shook my hand—but then destroyed the sign in front of me. That reaction, combined with his dismissive attitude, was surprising and unprofessional. We had previously had friendly conversations, and I initially had a positive impression of him and his business values.

Sadly, this experience showed a lack of customer care and professionalism. I won’t be returning, and while he may not miss my business, I believe every customer—new or returning—deserves to be treated with respect and a...

IN SHORT: VERY VERY UNHELPFUL, RUDE, AND UNPROFESSIONAL COMPANY. DO NOT USE UNLESS YOU WANT YOUR TIME WASTED.

I still am in awe of how horrible this company just treated a potential customer. It was so difficult to get information out of this company, and each response was very curt and unhelpful. Because they were so unhelpful, I had to ask many questions -- we went back and forth over 20 emails just to find out pricing for a brochure and a booklet for the Doctor's office I work for. VERY VERY UNHELPFUL. I wanted to know the different sizes and options they offer, but getting that information out of them was like pulling teeth. When I was getting ready to show my boss their quote, I told them we will start with 1000 copies but are unsure of how many we may need in the future as we see 200 patients a day and are unsure of how fast the booklets will go. Eddy replied that they "can't give us a quote because after 20 emails you are still not sure of how many copies you want. Happy holidays!!" SO RUDE. I called them and asked to speak with the manager, who was sooooo rude and unhelpful when I told him the situation. They will probably write back to this review and try to seem like they did nothing wrong and that I was a rude customer. This company wasted a week of my time, work, and energy that I will never get back. I see they have all good reviews, and I have no idea how. DO NOT USE UNLESS YOU WANT TO WASTE YOUR TIME...