South Shore Mitsubishi — Local services in Town of Hempstead

From the moment I stepped into South Shore Mitsubishi, I knew I was in for a special experience, but it was the outstanding service provided by Shania and Christina that truly exceeded all of my expectations. Shania A Salesperson Like No Other Shania was an absolute pleasure to work with from start to finish. She greeted me with a warm, welcoming smile and took the time to listen to exactly what I was looking for. She didn’t rush me or try to push me into any decisions instead, she made sure to ask all the right questions and provided me with a wealth of information. When I mentioned that I was considering a 2024 BMW 530, Shania’s professionalism and knowledge truly shone. She had a deep understanding of the vehicle and its features, and she made sure I was aware of everything that would make my driving experience unforgettable. Her attention to detail and passion for what she does were apparent in every interaction, and she made the entire process feel smooth, easy, and incredibly exciting. Even when it came time to discuss pricing and availability, Shania was upfront and transparent, ensuring that I understood everything thoroughly. She worked hard to meet my needs and delivered in every possible way. I felt confident in every decision we made because I knew Shania had my best interests at heart. Christina A Finance Manager Who Goes Above and Beyond Once we got through the selection process, Christina stepped in to handle the financial side of things. I’ve dealt with many finance managers in the past, but Christina took it to a whole new level. She made what is often the most stressful part of buying a car a breeze. Christina was not only knowledgeable but also genuinely compassionate about my financial goals. She patiently walked me through every option and explained all the terms and conditions in a way that was clear and easy to understand. No question was too small for her, and I truly appreciated her responsiveness and willingness to work with me to find the best financing option. Her professionalism and commitment to getting me the best deal possible were beyond impressive. She also made sure I was aware of all the additional services and protections available to me without ever being pushy. Her transparency, expertise, and friendly demeanor made the entire process much less intimidating and more comfortable. Together, Shania and Christina made my entire experience at South Shore Mitsubishi exceptional. Their teamwork, dedication, and client-focused approach were evident throughout every step of the process. It’s not often you come across a team that makes you feel like more than just a customer – they truly make you feel like a valued part of the family. I’m now driving my dream car, the 2024 BMW 530, thanks to the hard work and care that Shania and Christina put into ensuring I walked away happy. I couldn’t have asked for a better team to guide me through this process, and I will absolutely be recommending both of them to friends, family, and anyone looking for a stress-free, top-notch car buying experience. If you’re in the market for a new vehicle, I wholeheartedly recommend working with Shania and Christina at South Shore Mitsubishi. They make car buying enjoyable and effortless, and I know I will be a returning customer for...

Actual Rating: ☆☆☆☆☆

I am writing this review as a last resort, and I do so with significant hesitation. South Shore Mitsubishi appears to be a vibrant dealership with a positive atmosphere, and it's unfortunate that my experience may reflect poorly on a team that is likely full of great people. However, the unprofessional conduct and subsequent harassment from one of your sales representatives, Ms. Harly Rodriguez, have left me with no other choice. This is truly unacceptable!

My initial interactions with Ms. Rodriguez were defined by a concerning lack of attention. After I clearly stated that I live in Alaska, I was asked several times when I would be "coming in" to the New York dealership. When I raised concerns about this, I got the dismissive tone of, "I do have way more customers Sir...anyway, what are your questions". The sir, in this context, felt condescending rather than respectful. Furthermore, when she said "anyway" to my concern, there was nothing left for her and I to talk about.

Due to this unprofessionalism, I formally requested—both via email and in a direct text message—to be assigned a new salesperson and asked that Ms. Rodriguez cease all contact with me, and this is where poor service turned into harassment. Ms. Rodriguez blatantly and continuously ignored my explicit request and sends messages everyday to further display her lack of attention to what customers communicate to her. All her messages have a nasty tone of, can't you see I'm trying to ask you a question. She disregards my clearly stated boundary in an effort to justify her earlier actions and grossly displays that she is communicating from her ego rather than customer service. This is beyond repairable and very unacceptable. All I want is for the unwanted contact to end so I can continue purchasing a vehicle in peace. I truly did not want it to come to this, but what must I do to stop the unwanted harassment.

To the management at South Shore Mitsubishi I will no longer purchase a vehicle from your dealership regardless of the excellent inventory or the other "seemingly" outstanding sales representatives. You have lost my business and it was completely avoidable. Had I received another sale representative, as formerly request by Sophia Burgess, I would have continued along with my purchase of the 2025 BMW X6 xDrive40i. Instead, I am seeking a...

I recently had the absolute pleasure of purchasing a Mercedes-Benz EQE from South Shore Mitsubishi , and I cannot speak highly enough about the exceptional experience I had from the moment I walked through the doors to the moment I drove off the lot in my new vehicle. First and foremost, I want to give a huge shoutout to Shania, my sales advisor. From the very beginning, Shania was knowledgeable, welcoming, and incredibly professional. She took the time to really understand what I was looking for and helped guide me through the entire process with ease and clarity. Buying a luxury EV like the EQE can come with a lot of questions, but Shania was patient and thorough, answering every single one without making me feel rushed or overwhelmed.She had a great grasp of the features and benefits of the EQE, explained the technology in a way that made it easy to understand, and even helped set up all the initial configurations so I could enjoy the car fully from day one. Her passion for the brand and genuine care for her clients really shine through. Shania made what can sometimes be a stressful experience into something enjoyable and exciting. She truly went above and beyond. I also want to acknowledge Khan, the General Manager. His leadership and involvement in the customer experience clearly set the tone for the entire dealership. He was approachable, professional, and made sure I felt valued throughout the process. It's rare to see a GM so hands-on and genuinely interested in ensuring the customer is happy not just with the sale, but with the entire experience. His presence added a layer of trust and assurance that I deeply appreciated. And last but certainly not least, a big thank you to Christina in Finance. Financing a luxury EV is not always straightforward, but Christina made the process incredibly smooth and transparent. She clearly laid out all my options, answered my questions with professionalism and warmth, and ensured I felt confident and informed about every detail before signing. There were no surprisesjust a seamless, respectful, and efficient...