The UPS Store — Local services in Town of Hempstead

I came in by the back and I could not see the copiers so I thought it was going up stairs. Immediatelly I realized I was not supposed to be there and came down. Instead of being greated I was received with a guy telling me I should have common sense and not go upstairs, in a very mean way. I asked where could I make some copies and he said I should use the design computer. I had with me my laptop because all my documents for printing where there and with my USB as I know how this printing places work (I was the manager of one). So he looks at me while I am putting my stuff down and he says well you can't hook your computer, again in a very mean way. I turn around and told him he has no custumers skills at all and left I don't need this kind of agravation. I was coming to print a pesentation of 45 color pages and after checking it I was going to do order 50 more copies binded. I guess I just should go back to my old place, I was trying to find something closer to home where I could feel like at home. Well definitely...

Quite possibly the worst customer service I've ever experienced. This place and the people who work here are trash(I'm aware that's strong language). They lost my package I sent to my family containing all our Christmas gifts. As a UPS store they have one job, to send packages from point A to point B and they were incapable of accomplishing that task. AVOID THIS PLACE AT ALL COSTS! There is a fed-ex shipping nearby, just use them. Carrier pigeon is a better way to send items than this place. Putting your items in a bottle and releasing it into the Ocean will have a better chance of making it your destination than giving it to these people. Maybe they have a horde of all the stuff they have "lost" somewhere in the store, wouldn't be surprised. The only reason you should use this place is if your garbage cans at home are full and you need this UPS store to deliver your excess trash into oblivion because apparently that's where my package is....

Their shipping services are great if you are returning to Amazon. However, I do find this store penny pinches customers. I asked to have something faxed and while prices were not told to me or displayed, I assumed a fax would be a few dollars especially to a 800 number. I understand it’s a service but it is a phone call that was toll-free. After my fax was completed, I was told the fax was $16.00 ! I had to pay for each piece of paper sent. Their employees should inform the customer prior. I can understand if you printed my copies and then faxed them for me. I can understand paying more if I was an international call. There should be set prices displayed and communicated beforehand and based fax rate by type of call . I shouldn’t have to pay for each of my own paper for a one call toll-free fax. Very poor money grab...