Chipotle Mexican Grill — Restaurant in Town of Hempstead

The food is almost always correct. Sometimes, my gf's veggie burrito will have cheese we didn't ask for (she's vegan and lactose intolerant), and they have to make it again.

Check your bags for correctness and check your order if you pick it up and don't see them actually make it. Check it on one of the tables because sometimes they completely miss items and then call you a thief when you go back in to get them. Do not leave the store until you make sure everything is 100% correct. Save yourself the headache.

One time, I thought I ordered pick up inside, but I accidentally ordered it to the window. I asked the cashier if I could just pick it up in the front, but I had forgotten the name I placed the order on. I told them exactly what I ordered, but the cashier didn't let me pick it up even when the guy at the window said he had that order.

I went to the window and asked him if the coke was in my bag, and he said yes. I parked in their lot, and my soda wasn't there... so I went inside and told them my order was missing the coke I ordered.

Well, the cashier and the guy at the window proceeded to talk in spanish about how he did put the soda in the bag and was sure it was in the bag and he checked before he gave it to me.. it's 2024 A LOT of people speak Spanish. Spanish is my first language, and I'm a native spanish speaker lol why those guys decided to call me a thief, I really can't say. The Mexican coke/ Sprite is so overpriced that I could pop into my local store and get a 6 pack for the...

Not just another Chipotle, it's couple of notches above. As a Long Island based traveling vegetarian, Chipotle (across the country) is my mainstay. This one ranks way up there. So much so, that we stop for the 'usual' whenever we drive through this stretch of Old Country Road. The 'usual' bowl is Rice, Beans, Sofritas, Fajita Veggies Fresh Tomato + Red Hot + Roasted Chili-Corn Salsas, Sour Cream, Shredded Lettuce. Occasionally a side or Tortilla (rolled, wrapped, hot), or Chips + Guacamole. Always spot on! Only once the fajita was not crisp, and that's because the serving bowl had bottomed out.

We've always ordered in person (they do have a drive through, though). there is staff churn but, on all occasions, we've found them youthful, well coordinated and attentive to requests. The place is neat, well mantained, and prep areas clean - no matter what time of day. Apart from locational advantage, this franchise has dedicated parking for over a dozen cars. A steady stream of well-heeled patrons, both takeout and dine-in, is an endorsement by itself. With such positive experiences, the so-many negative reviews this location has, are confounding. Wondering if it's because of web/app orders not clear enough (upgrade the electronic process, please), or orders picked late (freshness), or hanky-panky in delivery chain (quantity). Also because those who go satisfied never think of posting a review. This one represents that group of...

Very disappointed with not only about the food reviews but also the treatment with interested people that want to work for you. It is quite insulting when an applicant expressed interest and an automated email comes with "Not being able to offer you a position" and a follow up of "We offer Real Food, Real People, and Real Opportunities" because truthfully you are offering everything but what you said.

1. You are not offering real food when you have multiple complaints in just a month about food not being fresh.
2. Rejecting a candidate without seeing him or her with that kind of email is calling the person "Not a real person".
3. You are not offering a real opportunity when shooting someone down after posting non-stop that you are "Now Hiring" just to get people to apply when the "Grand Opening" happened 9 months ago. If you are not really hiring please don't say you are.

Your customer reviews is a reflection of how you treat people at both sides of the counters... So you're welcome. Also not only are you costing your store candidates but also other fellow stores the same good candidates also. Sometimes GMs wonder why they keep getting a revolving door and the reason is they lost willing workers before they can interview them because of...