xoxo furniture — Local services in Town of Hempstead

Im so sad with my purchase. I'm on a fixed income so I've been paying off this couch for over 6 months. This couch cost 2400. I knew that the original floor model was not going to fit my living room but I was reassured that I can get my couch customized. The last payment I paid and showed him my rug. I gave him the dimensions of the rug and he told me he could customize it to my rug. Upon delivery they told me that the furniture comes in 4 pieces and that it's not gonna fit my living room. I called the store and spoke to the guy and he tells me he thought I was talking about the chase. That's not fair to a pay8ng customer. I truly fell in love with the couch but knew it won't fit so he assured me that he can customize it. That's not right at all. And I paid the delivery people already. Now they are happy because they got the money from me. Mind you I waited another 3 weeks for my couch to come to my house because they were customizing it. That's so unfair. But God will fix it. I'm just gonna call it as a lessoned learned. Thank you guys and God bless you and ur business. I'm so sad you guys I can't even get out my room properly because it covers my door. My kitchen is blocked. And my front hallway leading to my bathroom is blocked. But imma just pray because what can I do? That's my fault right? I should have made sure he did it to the size of my rug. I'm glad tonight is prayer service over the phone because I could say some things but I've been working on myself and im not gonna let this store get me upset. I'm not giving them...

Do not I repeat do not bring your hard earned money to this store they took my money for a furniture set and promised me a date for delivery. I Never got my furniture a update or nothing.. they ignored my calls in all.. I came to the store to find a lady in tears about the same situation complaining she gave them 15 thousand and all of her furniture was not delivered..and her gate was trashed by they delivery guys with the boxes.. they refuse to go clean the mess or help her..the poor lady was sent home to sleep on the floor because this company did not do as they promised her..telling her she had to wait.. i myself was promised another date and still no update on my furniture.. this store needs to be shut...

If I could give them 0 stars, I would. Horrible customer service! Do not shop here! The owner is extremely rude and doesn’t value customers. I purchased a sofa set. At the time or purchase he told me a day and time to pick it up. When I arrived he told me that it wasn’t ready. I told him that I rented a truck to pick up and I had to reimbursed for the rental. He then started yelling at me stating where’s my card so he can give me a refund. When I told him that I wanted the money back he stayed “I changed my mind”. “If you want it you have to help me get it ready. I told him that his customer service is horrible and he is very rude in which he stated “I don’t care”. Shop anywhere...