Commack Animal Hospital — Local services in Town of Huntington

The staff at the VCA commack are all very nice, professional and courteous. I started going to them when my primary vet died suddenly and unexpectedly. My dog is a rescue that previously used VCA Farmingdale, but that location is much further away from my home so I had the records transferred to Commack.

My rescue is on anti anxiety meds and we need to continue using them although we've discussed lowering the dosages.

My issue with the vet is two fold. 1) getting the prescriptions sent to the pharmacy and 2) adhering to scheduled appointment times.

The scripts are supposed to be sent electronically to the pharmacy, yet the pharmacy never receives them. I call the pharmacy, they say they never got the transmission, I call the vet, the vet says they sent it. This occurs EVERY SINGLE TIME. A very nice young lady at the vet said I could come in person to pick up the written script when I get a moment, but they will fax it in anyway. The pharmacy still doesn't have it.

Setting appointments is relatively easy, yet the first time I went to them, I waited for 2 hours in the waiting room. I had a scheduled appointment for this past week and called when I was on my way to see if they were running in time. They said they were NOT. I said OK thank you and we rescheduled for a time where I would be the first appointment of the day.

The scheduled appointment time was for 9am. I left my house at 8:30am, got to the vet in time and still had to wait to be seen. This was an appointment for a new rescue of mine and they wanted ti conduct an examination. Understood. The tech does all the preliminary work, the vet comes in, we chatted and I leave. I don't live that far away, but get back home atb10:45am.

That's an hour and 45 minutes for a round trip visit to the vet.

This is not working for me. Entirely too...

My dog was last seen on February 12, 2024, only 12 days after my big brother Passed away. The bill for a yearly checkup with minimal care was nearly $400. The vet had administered a shot after I had specifically stated I did not have the extra funds for anything not immediately necessary. I tried to pay several times during the course of the conversation. Due to the discrepancies they decided not to take my payment & instead have someone call me the next day. I did not receive a call until the afternoon of the 16th (4 days later) in the meantime I had tested positive for Covid. In the following weeks after my brothers passing, my mother‘s health would rapidly decline. I then found my mother deceased in her bed on May 8. On August 20th my childhood best friend was found deceased in her home. Between Feb 16th - August 30 I had not received a single text message, phone call or letter from the office. My son however did call them in June to apprise them of my situation & he also made a visit to the office. He left payment & they said I could give a call when I was ready. I left a message in July that went unanswered. On August 30th I called & spoke to Dorothy, who was as sweet & supportive as could be. I wanted to bring my dog in & pay them in full for both visits, but they could not get him in for over a week. Dorothy assured me that I could call & bring my dog in anytime thereafter, no problem. I ended up at the animal hospital down the road that evening. I called this morning & was denied service & told they would no longer make appts w me & informed me I have been sent to collections. I have taken my pets to Commack animal for over 20 years & even adopted two kittens that were found on their premises. Not one call, text or letter from February 16th to today. I am...

I am deeply disturbed and saddened that I have to write this. On Friday February 22 I called VCA to get an emergency appointment for my sick dog Kato. I spoke with Christina G and she stated Dr Torres was not there and no other vet could see him. I let her know it was an emergency and the emergency vet hospital was closed until 6:30. I was still told everyone was booked. My dog was in the back seat fading and I didn't know what to do so I decided to drive there. I approach Christina at the desk and she gave me the same response and said I can drive to the office in West Islip. Driving to West Islip was not an option due to Kato health declining rapidly. I searched for an emergency hospital and found West Hills. The took Kato right away and treated us like family. Its sad that his own dr office couldn't give us the same treatment especially since I've been there since 2013. On Feb 24th my birthday Kato passed away. My family is heartbroken and your office is to blame. You pride your office on pet health as a top priority and excellent service and we definitely didn't get neither. Christina showed no compassion and didn't take the time to talk to a vet to see what can be done. If we ever get another pet we will never step foot in VCA where the receptionist makes decision on wether or not your pet needs emergency care. I will make it a point to ensure everyone knows what my family and I...