Best Buy — Local services in Town of Huntington

I wish I could leave 0 stars, but that’s unfortunately not an option. The customer service and pure lack of consider for their costumers at this store is truly appalling. This store has solidified the popular opinion that these physical stores no longer need to exist. Why go to the store if you can purchase all of these things online, with 100% less stress and frustration. My husband and I went this past Friday to create our own cellphone plan. With that, my husband was also planning to upgrade to the iPhone 12 Pro. Which he was told numerous times he could do the same day. Salesman Eric, told us we needed to simply call AT&T to get off our current plan, pay our remaining balances and simply transfer to our new plan together. This process to a very long time, but we hoped it would have been worth it as promised. Upon walking into the the store we asked if they had 128GB IPhone 12 Pro in pacific blue. My husband saw online that they were in stock, and Eric assured as they had MANY. Upon creating our new plan, we were ready to upgrade my husbands phone. On AT&Ts end, he was eligible, but Best Buy told us we couldn’t complete the transaction on their end because it needed to update in the system, which we were told would happen by the end of the day or in 24 to 48 hours tops. Because of the inconvenience, and the promised phone we were supposed to get that day...I simply asked if Eric could put a phone to the side for my husband so they didn’t run out and we’d be back at square one....He said it was not a problem and that “he put his name on a 128 go pacific blue iPhone Pro for him” and that getting the phone would not be a problem and they wouldn’t possibly give it away. You think you’d be able to call this store to follow up? In a perfect world, yes you’d think so. We remained on hold Saturday and Sunday for 30 minutes plus every time, before we just got frustrated and had to drive over to the store to follow-up. Eric told us that the phones done even ring!!!! So you wait on hold indefinitely for someone who has no intention or no knowledge that they have to answer the phone. Each day, there was no progress in our ability to finally purchase a phone. WHO THOUGHT BUYING SOMETHING FOR $900, TRYING TO GIVE A BUSINESS MONEY WOULD BE SO IMPOSSIBLE?! We kept being told by Eric that he was following up with the AT&T Rep in the physical store to try and move things along...Do you think we ever met this rep?!? Do you think he could have showed is face to us 1 time in 4 trips there to apologize for the frustration and inefficiency?! NOT A CHANCE! We finally went back to the store around 5pm yesterday to follow up, as the 48 hours (maximum window) was well over. Still nothing and no help. We politely asked Eric if we could follow up with us before he went home for the night if there was any progress or update. Eric was off Monday (today) so we just wanted to follow up with him because we had dealt with him the whole weekend and he knew what we were waiting on. Just asking for a simple follow up phone call, which we were promised would be no problem. Do you think we got a phone call? No chance.

This morning, my husband finally checks Best Buy’s website to see if he’d be eligible for the upgrade finally, it went through and he made his way to the store just to purchase the phone that was “held for him with his name on it”. When he got there, they were ALL OUT OF THE 128GB pacific blue iPhone 12, and the one “that was held for him” didn’t exist. Was there a single bit of remorse shown to him? Not even a little bit. “Nothing the could do” and no explanation. This store told him they couldn’t even order him the phone!! His only chance at getting the phone would be to order it through apple directly. Which brings me back to my original point....WHY DO ANY OF THIS IN STORE IF THERE IS ZERO BENEFIT? NO ACTUAL HELP OR ACCOUNTABILITY FOR ACTIONS? AND you have to go back home to just order the phone yourself online? (which won’t be here until December) This entire experience was completely frustrating to say the...

Woof...what happened to this place? You walk in and you get a stare down from "security" then a grunted 'hey' like you are some kind of pack of teens looking to start something. For the record I was alone and am a father in my late 30's. That is super welcoming. Next if you are looking for a Tablet, well they only have about 30% of the tiny amount they display actually in stock. If you are looking for a Samsung, like I was, well lucky you, they have only 3 pieces in the entire store to pick from, makes choosing from all they models they advertise really simple. A Samsung light kids edition and two others for $550. How do I know this you ask? No, someone who works there didn't tell me this, I had to figure it out my self, between checking online #s (which were insane-ly off) and looking in the displays myself as not a single person there helped me after stalking around the area for a good 10-15 minutes and asking multiple people walking through who had to head back to their sections. One person told me the people posted to that section were busy and would help me in a few minutes .I guess no one else apparently could open a small glass case and try to sell me on an unnecessary warranty. As I finally started hanging around over by the two "busy" employees, trying to even get noticed. I over hear the one that was with an elderly gentleman, neck deep in an explanation why this $50 HDMI cable wasn't as good as this other more expensive one... I almost jumped in and started trying to school the guy on how he was being ripped off, but being late in the day and weary I decided this was not my hill to die on and I checked out the 2nd employee with a mother daughter combo going on and on about how they needed upgraded SdMicro cards for their cellphones because they just had no clue how big family videos and pictures get and what can you do when your space runs out. Clearly not move the photos/vids off the card to a storage cloud or other hardware...guess they weren't THOSE kind of SDMicro cards... I again rolled my eyes as hard as could and just decided to leave to avoid an argument about what was wrong with every thing they were trying to sell these people on....save your self the hassle, and the price. They just lost the last thing they had going in you could always pay a little more and deal with the hassle if you "needed it now", and couldn't wait the two day shipping, too bad that's done. Just...

Over 2 weeks ago my elderly and disabled mother had her dishwasher break. She embarked on a what actually is a tremendous journey for her, go to this best buy store in E. Northport and purchase her new machine.

In total she had spent 3 hours ensuring the model was correct, it was available and ready to be delivered asap. The sales person, Jahad H. assured her that the unit was in-stock and the had placed a "Hold" on that unit to ensure it would be delivered on Tuesday. By the time sale completed 3 hours had passed. But at least she got the unit she wanted & needed.

She asked that I (her son) stick around for the delivery which we were confirmed to get via phone calls & emails @ 7-11am on Tuesday. We both made ourselves available and ready. Delivery got rescheduled to 1pm. Again, delivery window had closed.

At 1 pm she calls to find out what the heck is going on. Best Buy's response was, "Sorry, but that your unit is on backorder and wont be available for another 21 days, at the soonest". My mother who suffers from mental illness begins to totally break down, crying and freaking out she calls me at my office. I then spend hours on the phone, on hold and ultimately get to speak with a manager.

The Manager of the Customer service reps assures me she will resolve the matter but has to place me on hold, 122 minutes on hold, CLICK. Shes GONE, disconnected.

I leave my job and drive to the best buy store, grab the manager and he pulls in the other manager. They devise a way to try and make this situation right. Promises and more promises, we will get a different but slightly better unit delivered today, Friday, 100% Guaranteed.

Today, again, we both make ourselves available to ensure the unit arrives and its installed properly. We get the call, the units on its way. Great, this nightmare is over.

Alas, delivery window shuts once again. A call is made and we are informed that, "The warehouse never put the unit on their trucks"

This incompetence & number of failures is grotesque,...