Monro Auto Service and Tire Centers — Local services in Town of Hyde Park

Kerry and Matt are awesome and always take the time to listen and explain. All the guys really work hard and get the cars in and out in a very reasonable time. I travel and hour to use this specific Monroe and will continue to do so with this team in place.

All of the above is still true about Kerry and Matt but Dan is horrible and after the second time of causing major issues in my planning I’m over having to deal with him. First he refused my mom to come in after Kerry said she could and today I made an appt on Monday for an oil change at 5pm on Friday 9/1 and got my confirmation email and text. Friday I was in westchester and got back early so stopped in to see if they could may take my car earlier than my appt because I live in Kingston and wanted to get home early if I could. Dan informed me that’s a problem with their scheduling system as a corporation and he was sure he had told me that before (clearly this corporate issue was my fault) when I showed him the confirmation text—-then he said they just hadn’t gotten a chance to call me yet. I was standing in front of him at 3 pm and my appt was at 5 …I live 45 mins away and I would have been more angry if I had only left home for this appt. Then in the middle of this he just answered the phone regardless that I was upset. Looking for a new mechanic I never want to deal with him again and will not be back while he’s there.

Edit 9/2: store manager Kerry apologized and willing to do what he can to make things right and it’s important to know that a business will do this and take concerns and complaints seriously —tentatively willing to keep trying...

I moved to the Poughkeepsie area recently from out of town and needed an inspection done about 2 months ago. I had a problem with my car the last 2 weeks and wanted to go through a dealer. When I met with the dealer he informed me the inspection I had done at Monro was not done properly, which added to the issue. I called Monro to simply let them know that an inspection was done improperly so that someone else did not end up in the same situation I did (i wasnt looking for ANY money, and said this right off the bat.) Whoever I spoke with was INCREDIBLY rude. I didnt even give him my name, the car type, or the date of the inspection, but he insisted that the dealership was lying to me when they said the inspection was done improperly and insisted that i was wrong. Like i said, i wasnt looking for money, I was just trying to help them out and let them know nicely that a mistake had been made. Needless to say, I plan to go through my dealer now, but I will never set foot on this Monro lot with my car or anyone else's. To make a mistake is one thing, to be rude to a customer and talk down to them the way I was is unacceptable. If i could, i would...

We live in Virginia, traveled to USMA/West Point for a Friday-night event, and reserved a hotel room across from CIA in Hyde Park. In Cornwall on Hudson, we hit a series of potholes & immediately blew the front left tire. With effort, we were able to get a midnight tow to Monro — my daughter had experienced trustworthy, quick service there on her VW Beetle as a young adult student at CIA. Early Saturday, called Monro, and Kerry assured us they would get our Jeep Compass repaired so we could drive home to Virginia that day. We were impressed 1) by the team’s positive and compassionate attitudes; 2) their availability, open on Saturday AND had the tires needed for the 80th Anniversary Jeep Compass; 3) their clear and complete assessment and communication about the issues, solution and cost; and 4) ease of payment and speed of checkout. In fact, we were back in the Jeep by noon. We’re grateful for how they remedied this challenging...