Hyde Park Florist & Gifts — Local services in Town of Hyde Park

ONCE AGAIN ON 2/22/23, this florist has delivered a $78.00 1-800 Flowers bouquet with 7 flowers!!! 3 of the flowers were carnations!!!! The bulk was baby's breath. I was part of a group that contributed to acknowledge a personal loss that absolutely warranted flowers be delivered. The recipient kindly sent images to thank us all and the florist name was included. I honestly gasped at the poor quality. I COULD NOT BELIEVE IT WAS THIS FLORIST AGAIN. This florist KNEW the occasion and still provided nothing like the product advertised by the online company. A disgrace. What a shame to provide such blatantly horrible products and collect money for a product so consistently inferior over so long a time period.

DO NOT ORDER from this florist and be very careful if you order from 1-800 flowers or shari's berries and they give your order to this florist. I spent $80 for EACH bouquet pictured. They were supposed to be large and extra large versions of the product respectively. There were nine flowers in the white bouquet and both bouquet's had more green than anything. When I called to speak to the florist, I was in tears, she kept asking me what she should do about it, we had a very long conversation in which she admitted she believes the pictures on line are just "suggestions" and she uses what she has, she told me she deducted 15.99 for the cost of a vase in each bouquet, she claimed the people at 1-800 flowers are not educated and went on to correct herself by saying not educated about flowers, when they call to speak to her, she said they can't even pronounce the names of flowers because they are in India. She constantly repeated that this is 1-800 flowers problem and I should get a remedy from them. She just kept saying, "what would you like me to do about it?, I could come and get the flowers", so I said then I would have paid $160 for nothing. She said, then I should ask for a refund from 1-800 flowers. So I called 1-800 flowers. I got a very nice, patient person from customer service for shari's berries/1-800 flowers on the phone, while speaking simultaneously with the florist and the customer service rep, they said they could give me a discount for my next order. I told the florist that and she kept saying "see, they took care of it." But that would mean, I would have to do business with this florist again. This did not seem like an appropriate remedy. I finally suggested that she send another set of flowers, she said she couldn't do that and again tried to say that this is 1-800 flowers fault for basically advertising something that can't be created, so I said, she should not be part of that system because she takes advantage of online orders but then gives the customer what SHE wants. Bottom line, the flowers pictured are NOT worth the $160 I paid. I posted one example of a picture of what I ordered from 1-800 flowers and what was sent to my house. In these tough times, business should go the extra mile when they are WRONG, not dig their heels in, blame the internet, talk in circles, disparage other people or make excuses. When I told the owner that I wanted to use her quotes in my review she said go ahead, but that I was vindictive. I explained that I would let her own words do the talking for her and...

Ordered an arrangement online out of state to be delivered to my sister consisting of roses, lilies, daisies and carnations. I received a phone call from the owner stating they'd be delivered (late at night). The arrangement did not have lilies, so I contacted the florist wanting them to fix it. She insisted there were lilies but they hadn't opened yet, then stated the employee there decided not to use them cause they were too tight, and I was told to send pictures proving there were none in the arrangement. After sending pictures, I was not even acknowledged until I called the next day to ensure the order would be corrected. After poor excuses from management, she stated they would replace the arrangement. Tonight, my sister received a phone call stating there was an issue with the arrangement and that she would need to give the first arrangement back. That phone call should have been to ME, the person who purchased the flowers. Apparently this florist has a hard time making an arrangement based off of a picture. Not to mention, the first arrangement, only a few days old is already dying before even opening but I'm sure they'll be glad to receive more dead flowers to out in someone else's arrangement. The lack of respect for customers from management, the poor quality of the flowers, and the poor excuses to not make things right have made me decide to NEVER do business with this florist again, neither will my family or...

I stopped in to grab a few individual stems for a small vase arrangement. I was the only person there.

1 staff member up front, looked like another 2 in the back. Their flowers were just barely on the acceptable side of fresh, and priced a bit steep ($4-8 per stem) but I picked out what I wanted quickly.

I was in a hurry to meet someone and while I didn’t state the time sensitive aspect of my visit, I couldn’t quite figure out why I was left standing at the counter for several minutes after I picked out my flowers (4-5 stems for a small vase of my own - nothing major).

I looked through the doorway into the back room and saw the staff member who’d helped me (side note: they were condescending and aloof, at best) in the back working on another order. Zero urgency, no comments to me about why they even had to leave the counter after I picked out my stems. They just disappeared.

Again - I was the only one in the store, so this must have been a web/phone order… clearly more important than me. I simply left, as I was running late. If the staff member helping me had shown even the slightest bit of interest or empathy, they might have learned what was bringing me in and demonstrated a bit of kindness. But they seemed bothered I was there.

Save yourself the negative experience. Buy your flowers literally anywhere else, it’ll be a better experience than this one and probably...