Verizon — Local services in Town of Milo

This place was an ABSOLUTE SCAM! Evidently there are corporate Verizon stores, and non-corporate stores ( such as this one). The non-corporate stores create their own prices and gouge the customer in a very dishonest way.

To make a long story short, I was charged $560 for a phone (iPhone 6s) that's sold at corporate stores for $450. The store in Penn Yan also tacked on setup fees and then charged me a $70 "restock fee" when I returned the phone.

What was even more aggravating was the salesman's denial when confronted about the high prices. He refused to admit that they raise their prices, and although the phone is clearly for sale on Verizon's website for $450, he was adamant that all stores sell the phones for the same prices. Even when I came in with the receipt showing I got the same thing at a corporate store for $450 (out the door without any ridiculous fees) the salesman was "baffled" as to how I got the phone at that price. This is either a case of extreme ignorance or dishonesty, neither of which would surprise me after such an unprofessional experience.

Even without the sneaky price hikes, the salesmen were very slow and seemingly incompetent (calling HQ to figure out how to activate and deactivate a phone). He also failed to let me know that my phone had arrived.

This was by far my worst customer experience in recent memory. I should have shopped around more before coming here. Now I'm out $70 and 3 hours of my life listening to...

Worst Verizon rep out there. This store sold me the home internet router that didn’t even work. Had to wait over a week to get a temporary password in the mail just for it still not to work and unable to register the router. I went to return it and they told me I couldn’t bring it back to the store without a return authorization number and a return box and label. Had to call another Verizon number and waiting an additional 7-10 days to get that. When I finally got all of that I brought the stuff back to the store just for them to call a number and tell me I can’t return it there at all and that I needed to bring it to a corporate office by this time the first month is now up and they tell me I owe $80? I never used this product the way it was intended not once not because of me but because of this store and Verizon. We are two months removed from this situation and even though they have recorded calls, and Verizon assured me I would not have to pay a bill for services I never truly received, they have already sent me into collections. This was a trap from the beginning and this store and Verizon should be ashamed of themselves trying to steal from everyday Americans. They should be calling me to resolve this and actually talk to me but they don’t, they just send me pieces of mail upon mail telling me I owe them money. Verizon is a...

My family in NY is in the middle of a health crisis and my dad is staying at a nursing home for rehab in Penn Yan, over a half hour away from home. In the middle of one of the worst days we've all had since this started, his old phone crashed and he lost all contacts.

While dad was in therapy, his wife went to the Verizon store in PY and Austin, a sales associate helped her. My dad did not need the latest phone or a fancy phone. And Austin did not oversell, nor was he pushy. He sold my dad's wife an iPhone 7s, which is exactly what he needed. His wife was able to get the phone up and running basically and they called me in Ohio.

I turned on facetime and was able to see my dad and have him see me for the first time since all this started!

Thank you for treating seniors with respect and not taking advantage of them by selling them pricy phones and accessories that they do not need. Years ago when my dad got his former cell phone, another Verizon location completely took advantage of my dad's lack of tech knowledge and sold him an expensive phone, with technology he never used and was ridiculously complicated to use. I am pleased to hear that there are good people and good branches of Verizon offering customers help and service.

We've been through a lot in a week. It was great to be treated well....