Target — Local services in Town of Newburgh

If you plan on coming this to Target, I would suggest popping over to Wal-Mart or heading to another town's Target because this location is atrocious.

When I first moved to the area I thought the general condition of the store was just the result of maybe a good sale that went on and the customers just went rampant, but I was completely wrong.

I have observed, over a couple of months, a variety of issues that makes me question the management of the store. I wish I could post pictures, but unfortunately I cannot do that here.

Aisles and aisles are filled with the giant trollies that carry the huge boxes for stocking and carts filled to the brim with miscellaneous items. Many times, the aisles I am looking to go down for my shopping needs are completely blocked off and I am not going to move anything for fear that the box with the bookcase inside will fall on my head. This isn't a temporary occurrence maybe close to closing hours on the weekend. This is any day of the week, morning or night.

Conveyor belts are broken and cashiers won't inform you until you put all of your grocery items on the belt. Then you either have to move each item individually closer to the cashier or take the entirety of your arm and push your items closer. This has not been one register, I am aware of at least two or three out of the select registers they keep open regularly so there may be more.

Expired food!! CHECK ALL YOUR FOOD ITEMS! I almost bought goat cheese and it was TWO WEEKS past the sell by/expiration date. Inexcusable.

The store in general is just in shambles. Aisles are not stocked, clothing is strewn about, even the wrapping paper section looks abused. I never see anyone EVER making an effort to clean up the carts or stock shelves, but when I set my cart aside to go try on clothes, an employee takes my cart and I not only have to go back and get another cart, but now I have to find all the items that I just had.

Just... if you plan on coming...

I ordered something online and it says they have 1 item available for pick up in the nearby store (Middletown). One hour after I received an email that it isn’t available anymore so i chose another store (more than an hour away) to pick it up. What Target is showing in their website is that you would receive an email after 4 hours the most that your order is ready for pick up. Come more than 4 hrs and nothing so i called the customer service. They asked me to wait until today (24hrs after) if i dont receive anything call them back. I called again this morning and nothing it’s still showing processing, customer service told me to call store directly coz they cant do outbound calls. I called Guest services and said they cant give me an update, nasty woman from Bronx Terminal Store Guest Services who answered the call at 11:26AM on 7/26/2020. I explained to her that I just need an update because it’s been more than 24hrs and i just want to know if they have it on stock and she got nasty and told me well it’s still here you gotta wait and hung up on me. I love Target but you guys should be accountable with your staff’s behavior. I work for another industry and we get written up for every single thing because you know why? Unfortunately we live in a world where the customer is always right. I only need an update for something i paid for and you promised a 4-hour window in your website. This is my 2nd bad experience with this store. I live an more than an hour away from that store and just so u know people depend on what you will say in your website whether you say it is 2 or 4 or 24hrs because we have jobs also or maybe like me today is my only off. But I will escalate this because consumers deserve better customer experiences...

This Target is the absolute worst! The staff is rude and not helpful at all, even the “manager” has no sense of urgency or care in the world about the customers. I waited over 40 minutes for a drive up order that never came, figured they were busy and understaffed so I decided to leave and come back later and do it as a pick up instead. The line was out the door and only one person at the guest service counter that looked like she did not want to be there and was taking it out on everyone in front of her. 40 minutes later and she when I finally get my order they tell me that they lost one of my bags and wanted to cancel my items and still has the nerve to get annoyed when I told her I did not want to cancel my items because if I ordered them it’s because I actually need them. There were no carts anywhere in the store if not I would have just gotten the items myself but tbh the wait wouldn’t have been so bad if they would just treat you better. I have worked retail and know what it’s like to be understaffed but never take it out on customers as if it’s their fault that you chose a job in retail. The store is a disgusting mess and they lack organization in more ways than one. They need better management and a team that actually cares about their job. I will never return to this store, I’d rather...