Paper Source — Local services in Town of North Hempstead

The Worst Experience with Customer Service!!!

I had an unpleasant experience today with the customer service at this store. The manager displayed extreme rudeness and unprofessionalism. During my visit, she loudly confronted another employee, who was assisting me learning how to tie a ribbon. The manager was screaming “that’s a service, make her pay. That’s a service” storming over and reprimanding the employee in a manner that I found highly inappropriate. Despite my purchase of $135 worth of cards, the manager’s attitude overshadowed any positive aspects of the visit. She should immediately be replaced!! I felt sorry for the way the employee was treated and returned the bow for a refund to avoid any further...

I can't speak highly enough of this incredible store and their talented staff. Manager Diane, her assistant, Pat, and all of the lovely staff there go out of their way to help with anything and everything. For example, I wanted to make hand-made invitations and she offered for the staff to teach me as I am not a very crafty person! I am so confused by the negative reviews I have read. IT ISN'T TRUE. Please go in to this wonderland when you next have a project to do. You won't be sorry. In fact, you will be thrilled. And please tell them I sent you! ...

I was a little put off by the reviews initially and wasn’t sure if I should come. However I felt compelled to write this review because I had such an amazing experience here shopping for my invitation paper. Everyone asked if I needed help and was really nice and approachable (I like to browse alone and they were super respectful when I declined). Myself and the workers all chatted at the register at checkout and everyone was so sweet. I would 100% come...