Staples — Local services in Town of North Hempstead

I went to this Staples to print a doc on card stock paper. The guy showed me three qualities of card stock, high Gloss to low gloss. I asked the price per sheet he said $1.00. I asked again. $1.00 for any one? He replied yes. I said I’ll take the high gloss one. I need twenty-five sheets. I need four of my doc. On each sheet, I need them cut. Fine, he said OK. I waited for the work, and I bought a box of envelopes for $14.99, but my bill was $73. I asked why is my bill $73 if the paper was $1.00 a sheet. He said he did not tell me $1.00. He told me AROUND $1.00. WHAAAT!!??? He charged me $1.37 per sheet. I said you told me $1.00. I asked for a manager. He called the manager. I know they can see me on camera. No one came after 5 minutes. I asked him to call for the manager again. They said someone would come in 10-15 minutes. I then told him to return my order(so sorry, I paid before checking my receipt). He said he couldn’t until a manager came. I said to call them again. I want my money back. He called again. A manager finally came. I told her the problem and asked how a salesperson could say to a customer AROUND $1.00. And do you think the customer will accept it without getting the final price to place her order? AND HE DIDN’T SAY AROUND. HE SAID $1.00 for anyone. Plus, he charges me $10 for a rush job. All he had to tell me was there was a $10 fee for this job if I needed it rushed. I didn’t know waiting on an order was a rushed job. I had the time, So I waited, no other customer was there. I could have left it and picked it up later. I didn’t NEED it immediately. Anyway, she did the return. THE PRINTING DEPT CUSTOMER SERVICE AT THAT STORE HAS BEEN TERRIBLE SINCE THEY CHANGED THE WORKERS THEY HAD A YEAR...

My father and sister purchased an HP laptop from Staples on August 16, 2012. Within 3 months, the laptop had problems charging. We called HP, and after spending over an hour on the phone, we received a replacement charger. A few months later, the same problem occurred. Clearly this had nothing to do with the charger. The charger was brand new. When we went to the store. we were expecting the store associates to honor the warranty my father had purchased, and fix our computer. Instead, they gave us the run-around. We did not have a receipt, but they should have been easily been able to find our receipt. I went to a Best Buy once without a receipt, and they were able to find my receipt within a matter of moments. The store associate claimed he would have to spend an extraordinary amount of time locating our receipt. That is a complete lie. You could find sales information on a customer even if you ran a small-time electronics store and used Microsoft Access. Exactly how old are the POS systems used in this Staples? When I called the staples warranty people, they kept giving me the run around as well. The individual I spoke to stated that the original person who we purchased the lap top from had never even registered the warranty we paid for! I expect staples to make this right. Fix our laptop. That is all...

I went there to scan some documents by myself in the machine but I have problems and needed help. The guy who was in the printing area was unable to help me. He was ignoring me all the time until another person who was there saw me and helped me. I needed to scan 5 sheets of paper and gather them in a same document but the problem was that the sheets were different size and the machine got stuck. She was trying to help but she didn't know how to do it and asked to the guy who ignored me for help. He tried to do it and he couldn't, so he gave the sheets on my hand and told me to do it one by one and just left. I was like ok?? I said to the guy i know how to do it one by one and I am going to get everything separate, if I was asking for help is because I need everything together in a same document. He doesn't care and continue doing something in the computer. Very unhelpful service and rude attitude with customers. If he doesn't like and doesn't want to work and help customers with their needs, so this is not a...