Shoe Dept. Encore — Local services in Town of Oneonta

Walked out without buying the 2 pair of Sketchers after the guy complained about us leaving boxes out. I apologized. After I went towards the back to look at more shoes I overheard him still complaining and saying that we sucked. I confronted him on his poor customer service and he said i didnt hear what he said, I did and my son heard him as well..They lost out on a sale of 2 pair of Sketchers and our future purchases. Got no apologies from anyone there. I'd give 0...

Went there to buy sneakers and was greeted with a Whats up by a very heavy set women millinial. I don't believe she was a manager cause I asked her what kind of greeting was that she replied that's how I talk to people. Typical trailer park trash. Got help from a very kind worker who help me find what I was looking for. I rated it a 5 cause of him. Other employees need more customer service training not just to have a paycheck and...

I buy a certain brand here every 3-5 months. Its the only store I have used for shoes for a decade. My last pair was a pure dud product - I showed them to a store employee and the manager and was hoping for a little discount on a new pair - instead I got a lecture about waterproofing my sneakers .. what? Regardless I though the response was weak. That practice is why brick and mortar is failing, read the...