Ashley Store — Local services in Town of Orchard Park

One star because I can’t give any less. This is the worst experience I’ve ever had in any retail situation.

We purchased a dining set and were sold what we were told was solid wood. Either she lied or was uneducated about the product.

Within 2 months of normal use, the Laminated top began to warp. Clearly their idea of a solid wood table included a sticker that looked like wood over plywood.

I called to complain and was told by the store manager that he would inform some call center of the issue. I’ve heard nothing. This happened before thanksgiving. No follow up was had from the call center or the store.

We chose the financing and at this point I can see that we will be replacing the top of the table before the garbage I was sold is even paid off.

Interestingly, when the set was delivered 2 of the stools were assembled incorrectly. I contacted the store and the call center numerous times to fix this problem.

I was told I could (on my own time and $) return them to the store and pick up what I actually ordered, I could drive 1.5 hours to Batavia and make the switch, or be at their mercy of a driver date and time when they found it to be convenient.. this would require I take another day off of work to get the items I ordered and paid for.

Only after a complaint to the state attorney general did Ashley start to treat me with any kind of customer service.

Now I have this issue with the quality of a product the sold me. Luckily, my case against them with the attorney general is still open so I guess my only recourse is to go that route again.

Do not waste your time or money with Ashley’s. They sell over priced garbage and lies. You will regret it and in order to get any action you will waste many hours of your...

I'm not one to ever post reviews, but I have to warn anyone who is even thinking of purchasing from this store. Working with Ashley Furniture in Orchard Park has been the worst customer service experience I've ever had to deal with. This has been a 2 month issue. I've gone back and forth between Orchard Park and Batavia SEVEN times because of missing parts, wrong parts, or just plain issues. Two months later and I'm still missing a main support to our bed. They refunded us $100 and thought that was sufficient for the inconveniences - I'm pretty sure I've spent more on gas to go back and forth between these places than the $100 is worth. They forgot to order the sides of the bed when we first purchased it, so they're also telling me that they "ordered those at no cost for us" - BECAUSE THEY DIDN'T ORDER THEM WITH THE ENTIRE BED! So they're telling me they technically gave us $250 off - even though the bed rails were not ordered correctly on their end. I have called countless times, been told the part is being overnighted on 3 different occasions and that I'll be getting a call back from a manager more times than that, but a manager has only called me one time after my seventh visit, and another time this morning as I asked for my refund. After I've had this issue, I've talked to friends and co-workers and not a single person has said they've had a smooth transaction with Ashley. A couple of those friends have also had their entire transactions refunded, but the "manager" said she couldn't do that for mine. Save yourself a headache, order the same quality furniture from Amazon, and be assured all the parts will be included. I've ordered 3 other beds from Amazon and have had no issues - much better service and a whole...

I really don’t rate much but I am here to express my deep frustration and disappointment with a mattress I purchased from Ashley Furniture approximately two years ago. This was a significant investment—nearly $3,000—with the expectation that I would be getting a high-quality product that would support healthy sleep. Unfortunately, that has not been the case. Over time, I began experiencing severe back pain and could not initially understand the cause. It wasn’t until I inspected the mattress closely that I noticed deep indentations on both my side and my husband’s side, with a noticeable bulge forming in the middle. It became clear that the mattress was no longer providing proper support. I visited the store and was told to file a claim online. I followed all instructions, submitted the required photos and measurements, only to be told that the indentations were not “deep enough” to warrant an exchange. This response is incredibly disheartening, especially considering the cost of this mattress and the physical discomfort it has caused me. This was the most expensive mattress I’ve ever purchased, and it has turned out to be a complete disappointment. I expected a much higher level of quality and customer support. Instead, I was met with rigid warranty terms and no concern whatsoever for the impact this faulty product has had on my health. I strongly caution others against purchasing a mattress from Ashley Furniture. In my experience, their products are overpriced, their warranties are ineffective, and their customer service lacks compassion or accountability. I sincerely hope Ashley Furniture takes feedback like this seriously and re-evaluates how it stands behind...