Cold Stone Creamery — Restaurant in Town of Orchard Park

This location stated they are open until 9:30 pm and has posted hours confirming that time. They are the only Cold Stone in the Buffalo area at the moment. I drove out here from the northtowns (about a 25 minute drive) to pick up some ice cream and arrived at 9:15pm. Upon arrival, I was greeted by staff telling me that they were closing early due to their “system being down” (after watching them cash out another group who had just walked out. It’s one thing to close early for a legitimate reason; it is another thing entirely to lie to a customer so that you can go home early. A little bit annoyed that I drove 50 minutes total so the teenagers working could end their...

It is the best of all the cold stones in the buffalo area and around western New York. It is the only one I've seen around here that uses points towards free stuff, which I thought was cool. The employees are mostly young kids in high school or college. They are nice and competent. Another thing I like is that their cookie dough fixings are actual cookies and not chips like the cold stone in Hamburg or Sonic in Cheektowaga. They play a lot of greatest hits, including Journey, which is tolerable. The area is really nice. Orchard Park is a lovely place! One of the better areas in...

My friend ordered a hot fudge sundae. The girl packed the ice cream to the top of the dish and there was no room for hot fudge - maybe a tablespoon. I said I would take it. My friend said she would like her hot fudge sundae with some chocolate chips and marsh mellow. Again the girl packed the ice cream to the top and there was only room to sprinkle 3 or 4 chips on top and again only a tiny drip of hot fudge. Good ice cream but really not the sundae...