Target — Local services in Town of Orchard Park

My FIRST time going to target has been as absolute disaster! We went to return a bravo car seat we received in purple, we’re having a boy, and at the same time we returned the wrong item, we ordered a new car seat. They don’t have maxi-cosi car seats in store so we have to order one through guest services. We did that. Almost a week later, we have not received any updates for the order. It’s not available in the target app, even though my email and phone number are both associated with the target app. I call this 1800 number and it recognizes there’s an order. Won’t give me me the order number, don’t say what the order is for. Just says it was shipped and I son the way….why didn’t I get an email with the tracking. Information. Why isn’t it on the app. Why is it so hard to get any updates for my order? We will never be using target again. SEVERLY OVER RATED! I have to waste my time to chase target and get information because they have every opportunity to provide information but refuse to. Would’ve been better off shopping for it on Amazon! This place is not worth the hassle. Will be making a bbb complaint and a federal trade commission complaint. We have to take over 30 minutes of our time to chase an order to make sure they didn’t just steal our money and leave us with nothing. Worst experience ever! Do we get compensated for doing targets job? No. But they have no problem taking our money. Absolutely ridiculous....

My fiancé and I experienced a store-related issue today at the 5622 Amanda Lane, Orchard Park location. The manager made us stand outside at 10 o’clock in the middle of the storm while there were still customers inside checking out and leaving, with employees still in the store, as well. I told him our ride wasn’t going to be there for another 30 minutes and the woman who worked inside told us we can stay as long as there are employees still inside, but he made us stand outside in the middle of a freezing storm while I’m sick. He told us it was, and I quote, “a safety issue.” There was no equality, kindness or compassion in what he did. Management should always treat their customers like equals. He stood inside watching us freeze after we had spent well over $200 of our hard-earned money in the store. I couldn’t believe it!! I understand what it’s like wanting to go home during a storm, but that doesn’t mean you should treat people like dirt. It’s a safety issue making customers stand outside in the middle of a storm for 30 minutes!! Luckily, one of the employees offered to give us a ride home. That was extremely kind and we are so blessed!! If it weren’t for her, we would have been stuck outside freezing probably for another 15-20 minutes at least. Can’t believe the manager would treat...

Main complaint is with the website. Checking availability online is pointless. Our search (for this particular store location) provided us with several options, only one of which was available (and this was not one of the similar products we had wanted to purchase). In store, there were several options not appearing on the website. Product information was also incomplete, regarding fabric content, material content, ingredients, etc. (online). We were in and out of the store, and on the phone, several times, trying to find a product to replace what turned out to be unavailable in store. Another product we ended up buying, we might as well have shopped somewhere closer for a less expensive version, for what it turned out to be. Customer service in the store was very good. Return policy good, for our items. Website would not provide email for complaints, only a phone number (some customers have limited voice minutes, but more access to...