Watson's Chocolates — Local services in Town of Orchard Park

I'm a huge, long time Watson's chocolate addict, but this store is sorely lacking. The woman behind the counter couldn't answer questions about what some of the items were that I was unfamiliar with. Somewhat acted like I was inconveniencing her as I was looking and choosing what I wanted although no one else was in the store. I called ahead to ask about reward cards and the phone just rang and rang. When we got there, we noticed there's no ambiance at all. Looks like a small warehouse set up. Not very attractive or appealing like the locations I'm used to. When I got home, I realized the truffles were very stale, one so bad it was cracked and hard inside. Other pieces of the variety I picked out looked dry and powdery, unappealing and also looked stale. Tasted OK but not as fresh as I'm used to. It was a long drive back so I just figured it was "live and learn" - will never go to this...

What a huge disappointment! I stopped in yesterday and there were Two ladies talking in the back room. They could see me but did not acknowledge me as they continued to chat about something personal. After about five minutes I asked if I could get some assistance. The lady never came out front and asked what I needed. I replied I would like an ice cream. She said they had no ice cream. I asked when there would be ice cream and she said she did not know.There was no ice cream all winter and still none though mid May! They should take down the large ice cream sign and stop waisting peoples time. I was going to get my wife a box of chocolate, but since no one could bother to leave the back room I left. I will not...

Our family ritual when visiting Buffalo is purchasing sponge candy for family and friends. This occasion, being familiar with the location, I stopped at Watson’s to shop for sponge candy. The shop was pleasant, with a good variety of various chocolates, however our experience was that the price per pound of sponge candy was higher, by approximately $2.50/lb. compared to what we were charged elsewhere a few days earlier. Perhaps, Watson’s strategy is charging more for having an Orchard Park address. Regardless, a four-pack of milk chocolate sponge candy was purchased to share with my wife. It was fresh and tasty. However, we prefer lower prices and similar quality of sponge candy...