City Mattress — Local services in Town of Penfield

After several decades of not shopping for a mattress we needed a quick tutorial and objective advice on mattress selection.

We knew we wanted extra firm and decided to go with familiar brands Sealy and Simmons to make our shopping that much more manageable.

A quick "sleep" test on some 13 mattresses narrowed it down to 2.

One was priced beyond what we would have invested. But by suggestion and coincidence the most preferred mattress came available as a floor model complete with base for a tremendous value:

The "Beautyrest Black Calista Extra Firm."

We are extremely pleased with the patient and courteous sales help from Dan and Greg. Welcome advice and the most professional knowledgeable and experience without any pressure.

Super delivery service: installation and take away both on time and early.

And, of course, the Beautyrest Black Calista Extra Firm mattress is exactly perfect!

Many thanks for your help City...

After trying two different "mattress in a box" options and continually waking up with back pain, we realized we needed to go to a brick and mortar store to lay on an actual mattress. We were hesitant to go because we tend to prefer ordering online and not having to work with a salesperson. However, working with Noel Palios was absolutely wonderful. What a knowledgeable, personable, fun, and hardworking employee. Noel listened to us, made suggestions based on what we told him, recognized and respected our price range, and went above and beyond to help us get the new mattress delivered as soon as possible. He even offered to help us remove and package up the other mattress we needed to return - free of charge! We enjoyed working with Noel, and he changed the way we viewed going into a store and being helped by an associate. We love our new mattress, and we are so glad we went to...

We've now bought two mattresses from City and I think it's safe to say moving forward, will be the only place we buy from in the future. Had the same salesman, Fred, for both purchases. Super knowledgeable. Honest and friendly, not pushy. Tried a few different mattresses at his suggestion after telling him what I had in mind. Then came back the next day to purchase and was helped by Steve, the store manager (Fred was off), who could not have been nicer or more accommodating. Went of his way to ensure delivery the next day (New Year's Eve!).

I've been to other mattress stores, and been to department stores... nobody offered the product information/education or level of customer service I've encountered in our two transactions at City. ...