Taco Bell — Restaurant in Town of Penfield

I've been at several taco bells around and this was the worst. Food was served on a dirty tray with no papermat, which they said they don't use. Food was served so fast, I questioned when it had been made; they insisted it was just made. The portion I was given of their new taco fries was less than half of what their pictures showed. I was told that was usual and i disliked the deception in advertising. They'd go farther by offering that tiny portion as a freebie as a better promotion rather than a person feeling ripped off for even spending $1 to try. The quesadillas we're wrapped tightly in greasy tinfoil which when opened tore the entire portion apart. The "cooking" method made the food soggy, falling apart and difficult to eat. Quesadillas have firm shells not soggy floppy ones. And they were tasteless. They were also marked on the wrappers with grease pencil. That is what made me question their freshness; why Mark a products identity when it's made per order. Total fail. After questioning the staff as to my horrid meal I learned they do not cook or prepare anything, it's all premade elsewhere and heated up before serving. Is this a new efficiency method? Better service? Better product? NO! NO! NO! And their answer...a coupon for A single free taco! Fairport store should be avoided, and any other that practices food prep the same! I have usually gone to canandaigua store for years and have never encountered these conditions there. As for a rating...way less than Zero!!! I've thrown...

I have received consistently underwhelming orders from this location as of late. I live nearest to this location, but I will go out of my way to the location on Hard Rd. in Webster due to the sub-par quality at the Penfield location. Today, we received the wrong order the first time around, then upon receipt of the correct order our Mini Chicken Quesadilla had almost no meat on it, the Fiesta Potatoes were stale and hardly warm, the Beefy Nacho Griller had almost no meat, the Beefy 5 Layer Burrito was almost all beans, and the Quesaritos were mostly rice. This is unacceptable when most other locations seem to be able to satisfy the orders without much issue. I avoid this location like the plague, but about once a year I check to see if they've gotten their act together, and this time was disappointing, but not surprising. I gave a reluctant two stars because the only redeeming qualities about this order were that most of it was warm, and there were the right number of attempts at food items in the order, but other than that I was very...

service here is usually good but i had a very creepy experience the other day that was very weird. somehow several employees got ahold of my mom and sister and started telling them i had covid and was out of the house which i thought was very weird and creepy i don’t know why they did that i had covid at one point but i had been out for a while i really don’t know what they were thinking the service is usually good but they were very rude that day and i’m not sure why they thought i had covid when i didn’t or why they freaked out ab it so much and felt the need to track down my family members and tell them. it’s just weird bc u don’t expect something like that to happen after going thru a drive thru w a mask on. i work in fast food and i just don’t get how a situation like this could happen but i def don’t recommend this place unless u want the employees to stalk u and track down ur family members and...