Target — Local services in Town of Penfield

I purchased four (4) $100 Disney gift cards at a 5% discount with a newly-opened Target Red Card on January 14th for a total of $380. On January 16th, just ahead of my Disney vacation, I contacted Disney vacation planning to buy park tickets using the gift cards I purchased at Target. Unfortunately, these cards were never activated by Target and had no value associated. Disney was unable to provide any further assistance since the issue was external to their services. I used the number on the back of each card to verify the value and transaction history, and the cards were inactive. I returned to the same Target location, 2161 Fairport Nine Mile Point Rd, and had a number of lengthy, frustrating exchanges with the associates. I maintained all my original receipts, and all original packaging for the gift cards. I spent about 90 minutes in total at Target (waiting in the Returns area, and then walking back and forth from the electronics department with the associates) before the issue was resolved. Sara, the manager I spoke with, repeatedly said "I don't know what to tell you" and "This is really weird" without answering my prompts for how to resolve this issue. The original receipt indicates that returns or exchanges are not allowed. When I asked if there was anything Target could offer to compensate for this hassle, she said that she had "given up a lot of her time and was frustrated too." Frankly, this is not a customer-oriented approach to the situation. After the other manager, Erin, returned from her break, Erin walked Sara through processing a return of the gift cards and issuing new Disney gift cards with the purchased values. Originally I was told that no exchanges or returns would be allowed, per the exchange policy. Although the issue was finally resolved, my main concerns are 1) how long the process took, through no error of my own 2) unhelpful and frustrating interactions with associates and 3) avoiding this issue in the future. If I had waited until I was in Disney on vacation to use the gift cards, as is typical for most consumers, I would have had no remedy for the situation to recoup my investment until I returned home. The associates I spoke with, chiefly Sara and Erin, were unable to access any resources such as internal phone lines or previous policies. The electronics department associates were unable to assist, and offered only "That's a bummer." I would not recommend anyone purchase any external gift cards...

Horrible experience at this target. They scanned a $20 item we bought twice. We noticed on the way out because the price seemed higher than expected. We were told to go to customer service. We did and the lady gives us store credit for an item they scanned twice... once we reminded her that we just paid for this and it was their associate’s fault for scanning twice, the lady told us we’d have to wait while she got to everyone else (a line of about 12 people returning). We ultimately put our foot down that she help us and finish our needs - since we also had a cranky toddler. In the end she couldn’t figure out how to give us our money back and only would give us store credit. So target essentially made $20 off of us because we didn’t leave with an extra item and they still have that item to sell. Not okay.. and when I called to talk to the manager, how convenient that the call got dropped, then I heard him say hello and he apparently could not hear me (even though the first guest service person could), upon the 3rd call I was on hold for 10 minutes. HORRIBLE customer service. So...

I stopped in while on break from urgent care I work at. There was a line of four in front of me and 5 behind me. There was one person taking orders and two people that could have been making the coffee however, Abby informed one of the patrons ahead of me that she was taught by her mama to wash things when they're dirty so she left one, quite slow, person to make coffee and she went in back to wash. I waited 15 minutes for my coffee and Abby was very politely snarky about being asked to come out and help make the coffee so I could return to my patients at the Urgent Care. There were nine cups lined up when she decided to come out. Horrible customer care. Abby should be spoken to, it doesn't matter how polite you're being if you're being confrontational and snarky it negates the...