Alterations by Lucy — Local services in Town of Riverhead

I managed to find a beautiful dress after spending two days in the store (a total of 6-7 hours). The first day , Maggie was extremely helpful and assured me that the changing room would be reserved and nothing would be removed. After spending a couple of hours looking through the huge store and periodically placing dresses in the reserved room , I went back ready to try on all of my dresses and they were all gone!! None of the girls took accountability but they did eventually apologize after they saw how frustrated I was. They also did help me find the Majority of dresses so I didn't pursue talking to a manger. I came back the second day to try on the dresses and looked further; thankfully I found the perfect dress but needed a few alternations because it was slightly too big. The tailor in the back , Lucy, was completely racist , unprofessional and represented the entire establishment poorly . I patiently waited for my turn and briefly told her what needed to be fixed. She abruptly cut me off to speak with another Hispanic client in Spanish . I waited a few minutes and asked where to change so that she could see what needed repairing. She responded so roughly and disrespectfully that I needed to Purchase the dress and buy shoes first (I never had any shoes ). I said ok and walked to the front to purchase my dress . I felt disrespected but tried to fight off the feeling . When I told the cashier / customer rep how differently I was treated because I was a black non- Hispanic , the rep was also very upset. The owner of Estelle should speak with the tailor because although she rents, she is still one of the faces and a representation of Estelle, to a certain extent. Racism should not be tolerated. As a professional with many connections , i will be telling everyone about my negative experience with the despicable tailor , Lucy. Again , Maggie and many of the other workers were nice and helpful despite the mishap of losing my dresses. But this alterations Hispanic lady, Lucy also left a horrible and lasting unforgettable...

Such a horrible experience. One of my bridesmaids had dropped off their dress at the end of August with a pick up scheduled for the end of September. After everything being finalized and a pick up date set, my bridesmaid arrived there to find that her dress has not been touched for our October wedding. Not once was she notified her dress was not finished, let alone untouched. The excuse as to why the dress was not touched was "a simple slip of the pen" "an honest error", and they wrote the wrong finish by date. We expressed how did this happen when the slip clearly had the date of the wedding printed on it and they responded "we don't pay attention to that". The appointment for pick up that THEY scheduled and wedding date were both ignored. They tried telling us the dress wouldn't be ready till the end of October which is a significant time after the wedding. After going back and forth we finally were able to pick up the dress in the beginning of October. This was an added stress for absolutely no reason. This shop has poor scheduling and management. I will NEVER refer this...

Lucy is the absolute best seamstress. She made my dress a dream. I couldn't believe how beautiful the dress came out. She was recommended to us & I'm beyond Blessed she was. Because my dress was beyond belief beautiful, thanks to Lucy, my mom decided to have more work done to her already completed dress. She ONLY wanted Lucy to work on it. She is truly a gifted, talented, patient & a beautiful person to work with. She's efficient & accomidating. Her prices are very budget friendly as well. No matter how long it takes, Lucy will definitely make sure her clients are more than satisfied with the result, even if that means working overtime. I would definitely go to her again & would highly recommend others to do the same. You will NOT be disappointed!!! Lucy, my mom & I are extremely thankful & grateful. We will definitely...