KAY Outlet — Local services in Town of Riverhead

UPDATE! UNETHICAL EXPERIENCE FOR THE CUSTOMER. Colton, John and Tammy gave us all of their attention when we were in their store. Turns out after we left the store, in order for them to split their commission on our 3 purchases, they turned our sale into an exchange without us knowing which has made it impossible for us to return or exchange the earrings we purchased. Kay gives you 30 days to return or exchange and we went to our local store within that time and then drove over an hour to an outlet and neither can help us. The earring posts are so thick, I can’t get them in my ears so i wanted to exchange them but I can’t. Absolute nightmare and will NEVER shop at the Riverhead Kay...

Savannah was amazing! She got us the best deal on diamond hoops that I’ve been wanting for years. She told us about the warranty and the diamond bond which covers our diamonds, and she knows how to talk to you like a true human being and a friend, not a greedy retail person who just wants your money. She handled a troublesome customer (over a misunderstanding) who was in the store with such professionalism and she made me feel very comfortable with the way she reacted and trying to de-escalate them. Will definitely be back for her. If I could give more...

Savana was great. I told her how my husband bought me a diamond ring for our 25th wedding anniversary and how after a year I had to bring it back to the mall where we bought it because a diamond was missing and others were loose with me barely wearing it. She recommended that I bring it in l to get it checked and keep the warranty active. And thank God I did. She checked it and 3 diamonds are loose again. Itvis being sent out again and she is making sure it is done correctly this time. Thank you Savana for your great customer service. I really...