OAKLEY VAULT — Local services in Town of Riverhead

On 6/25/24 I came to Oakley Tanger Outlet. The frames and lenses I liked were not in stock. Sales associate Matt said he could special order them for me. I placed order, about $240, glasses were delivered in about 2 weeks. When I opened them up, I saw a small imperfection on one of the lenses. I came back to where I placed order today 7/23/24. Sales associate Matt was in store. I showed him glasses and instead of resolving the issue, he insinuated that I scratched the lenses, and that I could purchase another set of lenses. I reminded him that I ordered these from him less than 30 days ago. Instead of doing the right thing for a defective product that I received, he told me I didn’t purchase the extended warranty and he could not help me…that my only option was to call customer service. I did not purchase these glasses from the store where I could inspect them with an associate prior to payment. They were sent to my home, and defective when I inspected them. My previous pair of Oakley glasses and lenses I had for 8 years….used them in all kinds of weather, never an issue. The brand was always reputable. Now I buy a pair, comes to me defective, and the store and sales associate who quickly took my money and placed order not only refused to rectify the situation, but accused me of damaging the product. I was not looking for a refund of any sort, I just wanted a new lens. Very poor customer service… I will be following up with Oakley...

After checking out 2 pairs of glasses online that I liked, I called up the Oakley Vault in Riverhead to see if they had them in stock. I spoke with Chris. He informed me of their latest sale. An hour later I stopped in and Chris and Brian educated me on the benefits of the different lenses and showed me some interesting different styles I could try. In the end i ended up with 2 pairs that I love, and I saved way more than shopping online. If your shopping in tanger, or for some sweet sunglasses I definitely recommend stopping into the Oakley vault and speaking with...

They were very knowledgeable and professional and that was my first time to that store since I own six pairs of Oakley glasses even made them into prescription which was the best part of it but I still can't find that royal blue wrap around framed that I seen but I told them if they get it to call me but that place is awesome great people that you hired in there they're very knowledgeable and I'll be going back there thank you so much you guys are the best and I only buy oakleys anyway since...