Verizon — Local services in Town of Salina

I lost my phone and it took many, many days to finally find someone who could actually help us resolve the problem. In a state of extreme frustration and anger, I went into the Verizon store in Liverpool, New York. My brother in law and I met with a young man named Armani. I have never had the kind of service he provided. He spent over 2 hours with us until my phone was in order. I have never met a customer service rep that delivered the kind of assistance this young man provided. He was well versed in the products in Verizon, patiently answering all our questions with kindness and professionalism. Afterward he said that this was the most complicated case he’s ever had. He was masterful and incredibly dedicated. He solved the problem! I have never had service like this, and I’ve been around for a long time. Verizon is extremely fortunate to have this stellar employee working for them. He was absolutely wonderful and you are very fortunate to have him working for you. He deserves recognition for his work. I hope you provide it for him. Treat him well. He is an extremelly talented young man you don’t...

My wife and I came into the store looking to switch from Straight Talk and get the 4 plan deal. We worked with Armani and I can’t say enough good things about him and the experience. Our situation was a little complicated with one of the lines being for someone out of state but Armani walked us through all of the options and was extremely patient with us as we decided on what we wanted. He made the process as painless as possible and spoke directly with Straight Talk to get our lines transferred. My wife took advantage of the free watch and when that came in she worked directly with Don who also provided great customer service in getting that set up for her. Just a great team...

Go see Don! He helped me out with a new upgrade and helped me understand my new bill layout. There are a lot of moving parts with the Verizon bills these days and Don was able to break it down for me to understand the ins and outs. It is nice to support a local authorized Verizon shop such as this one in Liverpool versus the corporate Verizon's in the mall or Rt 31 where it seems that you are just another number... You can tell that Don truly enjoys helping out customers that walk through the doors there.

I am a happy customer and I strongly recommend going to this Liverpool location the next time you need an upgrade or any VZW mobile...