David's Bridal Lake Grove NY — Local services in Town of Smithtown

I had an awful experience with alterations at this David’s Bridal location. I paid $561 for alterations on my wedding dress and was promised it would fit perfectly and be aisle-ready. Instead, I received a dress that doesn’t fit, wasn’t steamed, and had additional issues caused during the alteration process.

The cups added to the dress were completely the wrong size (a D cup was added when I wear a G cup) and are poorly attached, with only two strings holding each one in place. The shoulders are loose, the bust area sags, and the dress isn’t properly supported, which causes my shapewear to show. When I pointed out the issue with my shapewear, the manager told me I would “have to roll it down”—a completely unreasonable suggestion for something I paid over $500 to have professionally altered.

When I brought up my other concerns, like the poor fit and uncomfortable cups, the manager dismissed everything, insisted the dress was fine, and told me the problem was my large bust. She suggested I use “booby tape” to fix it myself—blaming me rather than acknowledging the poor workmanship. I left the store feeling confused and uncomfortable, as though I was being unreasonable for expecting the dress to fit correctly.

The only reason I left the store with the dress in that condition was because the manager made me feel like it was my fault. I wish I’d asserted myself even more, but I felt dismissed and embarrassed.

To make matters worse, the dress was not steamed or prepared as promised. I also found a new stain and even a safety pin under the fabric when I got home. The original stain I had pointed out wasn’t fixed until the day I picked it up, after I had to remind them. There was no seamstress available for me to speak with when I picked up the dress, meaning I had no way to address these problems with the person who worked on it.

I took time off work to pick up the dress at their convenience, only to be handed something that was incomplete, uncomfortable, and not what I was promised. This experience has been a nightmare, and I deeply regret trusting David’s Bridal with something as important as my wedding dress. If you need alterations, I highly recommend going somewhere else.

EDIT: I talked to their customer support the other day and they told me there was nothing they could do and talk to the store. I called the store two nights ago and told them I wanted a refund and how I found even more issues wrong with the dress since I picked it up. They assured me they'd have the manager call me the next day and nobody ever called me. I emailed the email address listed in the owner's response here and nobody has reached out to me yet. I've talked to 3 different tailors at this point who basically have told me there's so much that needs to be done to it in terms of giving it the right support, either there isn't enough time, it's out of their abilities, or I would have to pay more than what the dress and the alterations I already paid for combined to have it fixed in time for my wedding. In short, I'm probably going to have to get a new wedding dress because of time constraints, so thank you very much David's Bridal for ruining my...

I would to say the experience all around terrible to explain why I’m only giving it 2 stars, but that would be a lie. I first went in to cool and eventually fall in love when my wedding dress. I ordered it what my stylist was the perfect fit for me since the size I tried on in store as way to tight on the top. Unfortunately I have a much bigger chest And isn’t proportionate with my waist size. This is where the problem starts. I had received my address couple weeks after ordering it and was instructed to set up an appointment for tailoring about 8 to 6 weeks before my wedding, which is in September when I picked up a dress they never instructed me to try it on or anything since we had to order it bigger and we knew it was gonna be too big in the waist in general No problem at all. When I go into my tailoring fitting, the dress does not zip all past the mid back waist area now I understand it’s been months wedding planning is stressful people gain weight people will lose weight if anything I had made sure that I stayed within the same weight range as I was instructed to by my at the time stylist. When they Seamstress saw the dress didn’t close she start staring that I had been the one to blame for the dress not fitting and insinuating that I had ordered or asked the stylist to order a size done for weight loss. I along with my mother has tried explaining to her that I in fact order the size that was recommended and was only following instructions by my stylist. The seamstress told us we only had to option order a new dress that would come in and hope they could do fixes to the length only (I’m 5ft and don’t wear heels very high). That was not an option was wanting since it was a gift and we had spent thousand on it. She was upset when we had said no and said it would be way to much for to let the dress out and it would have to have a corset / panel to make it work. And when we went to bustle options and choice they insisted we had to do 7 bottons per layer which was way to much. And when it came to a final price they added an ironing fee my dress is tule and beading it would have been ruined. And the price I was given for all the work was just under 1000 dollars. They told me I had to make a deposit for them to hold the dress. Which I did not know any better. I ended up picking up my dress from them because though that entire experience I felt absolutely horrible. From being blamed and shamed for not “just buying a new dress”. I have since gone else where for the repair. To find out that the same seamstress had treated other brides and costumers the same way. And that the sales lady that had ordered the wrong size was was fired days after ordering my dress. Don’t get me wrong I absolutely love my dress and both my mom and mother in law got there dresses from them along with my bridesmaid. And those were all wonderful experiences. Only thing I would say is try on the dress as soon as you get it even they say it’s not necessary and do not go to the...

We had the most beautiful experience with Akkina while shopping for my sister’s wedding dress. From the moment we walked in, she was incredibly respectful, kind, and patient. Finding "the one" was an emotional journey for us, and Akkina never rushed us—she gave us the time and space to take it all in while offering gentle guidance and genuine support.

Her warmth and professionalism made all the difference. She treated my sister like a bride should be treated—with care, attention, and excitement. When we finally found the perfect dress, we all cried—Akkina included! It was such a special moment, and we’ll never forget the part she played in making it so meaningful. Truly an incredible consultant and a beautiful person inside and out.

Thank you, Akkina, for making this memory one we’ll cherish forever.

I had such a great experience working with Maryam while shopping for a bridesmaid dress! She was incredibly helpful, attentive, and quick to understand exactly what I was looking for. With her guidance, I found the most beautiful bridesmaid dress—and I absolutely love it!

Maryam made the process smooth and enjoyable from start to finish. Her friendly and efficient approach took all the stress out of the experience. I truly appreciated her help and would highly recommend her to anyone shopping for the perfect dress!

Update 7-13-2025

I'm writing this review on behalf of my sister, who had a very disappointing and stressful experience with the head seamstress Dalia at Lake Grove. She had entrusted them with her wedding dress alterations and was given a specific pickup date..10 days before her wedding. That timeline was incredibly important to ensure peace of mind and allow time for any last-minute adjustments.

On the day of the scheduled pickup, my sister drove nearly an hour each way to get to the shop only to find out the dress wasn’t even finished. What made the situation worse was how the head seamstress handled it: she was unprofessional, dismissive, and took no responsibility. Rather than offering a sincere apology or a clear resolution, she was defensive and unhelpful. Only thing that helped the situation was the kind manager who talked to her and offer my sister some type of reimbursement. Even then it wasn’t even a big reimbursement they really did not care …

It was heartbreaking to watch my sister go through that kind of stress so close to one of the most important days of her life. After spending time, money, and trust, she deserved better. Reliable service, respectful communication, and accountability should be the baseline in this kind of business. unfortunately, that was not our experience...