FYE — Local services in Town of Brookhaven

I went to the mall today for what most people would call a dreaded return because it's not a guarantee. People usually have to fight for a return -- often shouting, I'm the customer! So I took the kindness road and it was very rewarding for both of us.

A little more than two months ago I bought a cassette connection to play music in my car. Everything was in great shape except for the plastic cable surrounding the male piece that gets inserted into the headphone jack -- it kept shorting out when playing music, which is worse than having no music.

I didn't have a receipt and I explained this situation to her. I specified that I bought it here -- at this store -- too.The store manager was on the front lines, who was helping me from the start, and she was courteous in explaining the return policy. Though my return (without a receipt) was outside of the exchange policy she made it happen.

I can't help but think this worked out for both of us because we acted like people and not buyers and sellers. We found compassion for a mutual cause. The truth is, customers have the best customer service experience when you're understanding and nice. People want to naturally help you when you're amicable. And this was also an opportunity for her to do something great for her store and store's reputation (which is more important than ever). Positive experiences go a long way in the retail industry and I wanted to celebrate this moment.

I called to ask for the manager's name because I forgot to ask, but they must have been busy. After we finished the exchange I told her how much I appreciated it (saved me a little bit of money and made me very happy) and asked if she was on Google+ so I could write a review. She isn't and joked that it's hard enough for her to log into Facebook.

By the end of the conversation we had made a personal connection and parted ways both feeling good. In the end, that's what business and people should...

EDIT: It’s been six years since I last stepped into this store, and I was relieved to hear that the women involved no longer work there. Sadly, my cousin has since passed away, and the frustration from what happened that day had always stayed with me. I had always wanted to call them out. The cashier I spoke with wasn’t surprised and mentioned that there had been multiple complaints about them in the past.

This is the FIRST review I ever wrote anywhere because I was so appalled on how the staff handled what was an Inconvenient but easy situation to solve. I was with my younger cousin shopping and everything was fine, we were polite to the staff who asked us for help, was already there for about 15 minutes. My cousin changed his mind on getting a mug so he put it back (I was in the aisle behind) and the mug got accidentally dropped and broke. Obviously it's a situation which you need to compose and think for a few seconds but right away a mid aged female staff member (possibly the manager) went to me right away and said "You're running away, really? I saw you trying to run to the front of the store!" After trying to clarify that I never moved and told my cousin to move away from the glass, she kept saying "whatever" over and over. I offered to pay for it, was saying I was trying to take the blame and want running away. She kept saying "I saw you run to the front of the store! Whatever whatever" I said I didn't appreciate her being nasty while I was calmly trying to resolve the situation. She then got someone to go into my face and kicked me out (an older female staff member) Totally unnecessary and unprofessional if a customer accidentally broke something, you remain calm and try to resolve the situation. They definitely dont know how to work in that type of...

Im torn on my opinion about this store. It's a fantastic store, it's literally geek heaven. From dragon ball z, walking dead, stranger things, marvel and DC comics, star wars, star trek, movies and music, it's got everything. Figurines, shirts, collectibles, vinyl records, candy and snacks, and key chains. They've got any kind of merchandise you can think of. It's definitely a good place for geeks like me. But unfortunately they tricked me into paying for a membership program with them. They told me it was free to sign up for and they wouldn't charge me for the membership. But they lied, because 3 months after I signed up I look at my transaction history on the chase app and see that I've been paying around 12$ each month to FYE. I never even gave them my card info when I signed up, so I can only assume they took it when I made the purchase. Anyways I call FYE and after many tries by the representative to persuade me to keep my membership, I got my membership canceled. Then after an attempt to deny me a refund for being lied to about a free membership, they went ahead and refunded my money. The store is great for geeks, I can't deny that. But they're very sneaky those cashiers, don't EVER sign up for the...