Public Storage — Local services in Town of Tonawanda

I was very pleased for the year I had a unit at Public Storage, until I ran into some difficulties during move out. I set my move out day online for the 1st of the month. They were nice enough to call me and let me know I would still be charged for the full month, and should move the 30th if possible. They told me as long as I was out by when they did their daily inspection on the 1st, I would be fine. Then 2 days before my move, while I was out of town, they told me I needed to be out by the close of business on the 30th, which wasn’t a lot of notice, inconveniencing, and went against what they told me prior. Then, when due to the short notice I attempted to move out later at night, I was unable to access my unit as I was unaware the gate locked at 9. I would’ve appreciated a reminder or notice on this, but I suppose that time had been in effect for the entirety of my time there. Overall I was pleased, despite a couple issues...

Make sure to do the online "reservation"(which does not guarantee or hold the unit) before coming in to finish the rental process so you can take advantage of the deals offered because they do not honor the online prices without that having been done. The website isn't the most user friendly but it's manageable. Aggravations of trying to find and secure a unit aside, I was pleased with the customer service in the office. I dealt with Jessie who was wonderful and helped get me sorted out with a unit fairly quickly. She was very knowledgeable and was able to answer all of the...

There can be a long story here, but I'll make it short. I don't review many places, but I am going to easily take the time to review here. I was tired I moved across county, I drove for three days and exhausted needed a place to store my stuff. T helped my travel and exhausted brain out took me step by step through the rental process, gave me any information about the locker and honestly the city I needed. We haven't had issue thus far, and I cannot be grateful enough for such a friendly face and a nice welcome...