Just Pizza & Wing Co. — Restaurant in Town of Tonawanda

On 4/13/21 I ordered a Large Buffalo Chicken wing pizza special with 30 wings and a large cheese pepperoni and onion pizza from the location on Colvin Blvd in Tonawanda NY. We waited 45 miniutes for the order to be done which is fine, I had no problem waiting, however once I got the food home and the children stated to eat, I realized the bottom of the Lg pepperoni pizza was so burnt and black and the wings were so over cooked and crunchy that there wasn't any meat left on the bones. We paid $74 for all the food and it was terrible. I called the location to speak to the manager and the girl on phone refused to put the manager on. She asked me what the issue was then put me on hold to tell the manager. She came back to the phone and said they would make more food but I would have to travel back to the store with the bad food . I told her I didn't want more food because I don't have time to wait another 45 minutes and the kids had already started eating the food that I already got. I asked for the managers name and she refused to give it to me. She said they don't give out that information over the phone and that I had to come to the location in order to get that information. I then asked for the owners name and again she refused to give the information. I told the girl that I was so disappointed in how they were talking to me and how they handled this situation that I would be contacting the Corp office to let them know. She just kept saying to me "okay" she had no customer service skills at all. The way she would talk to me was if she could care less of what I was saying. Again I told her I wasn't going to bring the food back and I wasn't asking for anything in return. I just wanted the manager to know that the food was not up to standards especially after paying $74 . At the very least she could of apologize but she didn't even do that. Maybe the manager and that associate don't really care about the customers that frequent their establishment. Customer service should be number one priority and by the sounds of these two, they really need to be...

The food is good - when they get it right & when it actually arrives at your correct location. The business recommends Door Dash if you're looking for delivery. However,if the dasher brings it to an incorrect address neither the store or Door Dash accepts responsibility or will help you recover your money. You're out of luck. I've ordered 4 times from them. 1st time was good. 2nd time it never made it to me. 3rd time ,I picked up myself but didn't think that I needed to look inside and when I got home it was prepared wrong. The 4th,and final time, I ordered for pickup and I did inspect the contents of the boxes. The wings were wrong again. I brought it to the attention of the 2 employees and the response was " you can have a 20% discount on your next order." Well,there wasn't going to be a next order and from a previous experience these two don't really grasp the math concept well at all. I will say, that the slightly younger looking employee did offer to remake them but informed me that it would be 30 minutes. I chose to have them remade. The other employee seemed to not understand me when I spoke my choice and I had to go through the spiel again. He looked at me with such anger , and said " you really want to wait a half hour to have them made again". I didn't quiver from the hate on his face and just said " yep". 20 minutes later I had the right order. The place was a mess. Trash was overflowing. Their attitudes were deplorable. The owner is no better. He does nothing to mitigate mistakes on their end. Choose another location if you value your time...

Place seems to be held together by glue. Inconsistent with hours and methods of getting your food (delivery, drive-thru, walk in) though the drive-thru is a rather unique aspect for a pizza joint, so I give them that. The drive-thru menu however is laughable. Everything they have is outdated. The menu outside is postered with pixelated pictures of pizza that may look appetizing to a video game character but not to us out in the 'real' world. People eat with their eyes first. Im sure they suffer less sales as a result. The only reason theyre not getting 1 star is because the staff is always friendly and the food does taste good. The pizza competition in Buffalo is tough. Just Pizza floats somewhere around the mid, to upper-middle because of their variety and well balance of flavors that don't cancel each other out to create a mess of nothing on the palate. The texture and thickness of the dough is well balanced with the toppings and perfect for eating with the hands as pizza should be. They are made with care. I would like to see improvements in the management of the place and will certainly raise my...