Verizon — Local services in Town of Victor

I was a Verizon customer for over a decade and have used this store for half of that. I have typically had good experiences but my impression of the company overall has been in decline for a year or more. Misleading quotes, not honoring promotions, and increases in billing for their services was frustrating.

Two weeks ago, I entered this store trying to make some plan changes and needed help with changing the number for a device. It was in the evening and there was only one other couple in the store. The first associate to greet me listened to me explain what I hoped to accomplished, shook her head and said they don’t do that here. I should call the corporate line if I need assistance. When I reiterated that there was a device component to my request she said “oh you just do that at home it’s not hard” so I left.

Then I canceled my 4 lines and changed providers. Customer service is important to me and my recent experiences showed that they have no interest in providing it unless there’s new money in the deal. I will...

I’ve spent hours on the phone with Verizon trying to fix a problem they caused—and I still don’t have working cell service.

Verizon disconnected my line without warning, without authorization, and with zero accountability. What followed was a customer service nightmare: endless transfers, contradictory answers, and reps who seemed more interested in passing the buck than solving the issue. No urgency. No ownership. Just hours of wasted time while I remained without the most basic thing I pay them for—a working phone.

For a company that claims to be a leader in connectivity, Verizon seems alarmingly disconnected from its customers. If you value your time, your sanity, and your phone service,...

One star is too many. I have had Verizon for years and years never any issues with them loved Verizon. I moved to New York and went to this store to upgrade my line like I have done for years and years they said oh we don’t have it in stock sorry we can order it I said no I’ll go to apple, BUT WHAT THEY DIDNT NO WAS I SENT MY SON IN TO SEE IF THEY HAD ANY IN STOCK FOR NEW CUSTOMER AND THEY DID. SO I WALKED BACK IN AND SAID THOUGHT THEY WERE OUT OF STOCK THE GUY COULDNT SPEAK HE WAS SO EMBARRASSED THAT HE LIED TO ME. THIS MADE ME CANCEL MY VERIZON AND GO TO T-MOBILE 35 years I was...