Von Maur — Local services in Town of Victor

After a disappointing visit to another store, I entered Van Maur hoping for a better experience while shopping for formal dresses. Emily greeted me warmly despite attending to other customers, making me feel valued and welcomed. This was a stark contrast to my previous encounter where I wasn't acknowledged until I was leaving. Emily's genuine hospitality convinced me to explore their offerings further.

She graciously opened a fitting room for me and periodically checked in, understanding I was browsing alone. Emily offered sincere advice on how the dresses fit and allowed me time to decide without any pressure. Her attentive service truly mirrored the respect she would want herself. Such exceptional treatment solidified my decision to shop at Van Maur and recommend it to friends.

When I called ahead to arrange dress pickup, another associate named Pilar informed me she wouldn't be present but assured me she'd leave a message for Cate. Upon arrival, Cate immediately recognized me and retrieved the dress promptly. Her kindness extended beyond retrieval, as she shared a feature of the dress that enhanced its functionality—a detail I had overlooked. Cate's supportive attitude towards her colleagues, especially Emily, further impressed me.

Overall, my experience at Van Maur was outstanding and one I eagerly anticipate repeating. Emily and Cate exemplify customer service excellence, making my visit memorable...

You really should make the trek from wherever you are to visit Von Maur. The Name and the atmosphere may present the illusion of a Grand Store catering only to the affluent. Well, don't be fooled by the Piano player. Von Maur has something for everyone and any budget. A simple litmus test for your pleasure is visiting the ladies shoe palace. Von Maur has those unique sales tucked away in a private room next to the Mall entrance. Ladies are attracted to these sales like Butterflies to sugar water in the Middle of Summer. After you select your new high fashioned shoes, cruise over to the Jewelry counters for fashion, 14k, diamonds and watches. Shop try and buy to accent your own personal style. Then, you have to check out the fragrances. If you think that is too much, take the escalator or the elevator to the second floor. Emmerse yourself in the dresses, Gowns and accessories. It may be exhausting for your first time around Von Maur, so save a little bit of energy to shop the Men's department. You will quickly learn from the knowledgeable associates Von Maur has one of the best departments for Men in New York. You are certain to find something special for your Son, Dad, or maybe that special Man in your life. Personally, it will ease the guilt of spending much of the time collecting your own Bounty. The Piano...

I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Tom in Menswear. I was facing the problem of finding a suit that would fit me properly because of my odd build. Tom took the time to walk me through in detail how a suit should fit me. Prior to talking to Tom I had several fitters in other stores recommend suits that did not feel right. Tom took the time to walk me through every aspect of how a suit should fit. The ability to provide the accurate and honest information exceeded my expectations.

I really commend the outstanding service provided by Tom and I feel that he is a valuable asset to your organization. While the footprint of retail stores diminishes in this current age of online shopping I feel that your organization can continue as a viable business model if it continues to promote outstanding customer service. I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just...