Poughkeepsie Nissan — Local services in Town of Wappinger

ANOTHER UPDATE: Nov. 26, 2024 Thanks goes to the service team and a special thanks to Maria for her stellar service and kindness. They managed a pop up alternator repair the day before Thanksgiving and did so with a smile! And more great news: Rob is back, too.

UPDATE: The issue was CORRECTED. If Rob or Danny had been there, I would not have had to get so upset. Unfortunately, it took Strong advocating for myself to get a fair resolution.THE RESULT:. Nissan offered to fix it for free. I Am a fair person and expected the repair might need to be done within the next couple of years based on my driving habits so thought it would be fair to have me pay for parts, them the labor.

ORIGINAL REVIEW 1 star ( August) follows: My more recent visit to get a few things tweaked like an oil change, state inspection, and brake pads went a bit off the rails. I was told I was going to need some additional work done soon. I didn’t even leave the Parking lot when I noticed that the steering wheel seemed very loose and there was an enormous gap between the responsiveness of my steering wheel inside the car and the wheels outside. ALARMING! This was not an issue I had on my less than 4 mile drive to the shop that very afternoon, nor was it an issue any day leading up to the Shop visit. My conclusion was that something happened when they were reinstalling the rotors because the steering was fine when I drove there for my oil change. DEBATE: I immediately waved to David and explained the issue and my concern. THE VEHICLE SIMPLY WOULD NOT BE SAFE TO DRIVE. David sat in the vehicle and agreed that there was an issue. He went to talk with the technician who worked on my vehicle and it was determined that a pretty major thing had to take place. EXPENSIVE REPAIR. I was livid. Let’s just say it was going to make me nearly $1000 poorer. I have already invested more than I had anticipated for what I thought would be anI have already invested more than I had anticipated for what I thought would be a $200 Visit. I WAS SUPER UPSET, BUT… But here’s how it goes, right Recognizing that there may have been an over adjustment while they were reinstalling, new brakes and rotors, And recognizing that I don’t complain, unnecessarily, and I’m always respectful of their tech team and staff, shop manager agreed to fix it for free. THAT SOUNDS GREAT, RIGHT? but I’m also a reasonable And fair person. I told him I would pay for the parts or the labor up to $400 and it was settled. They provided me with a loaner. It was quite underwhelming and most likely had a smoker in it earlier. Since I have very bad reactions to cigarettes smoke, I used the vehicle to get to my home and, eventually, back to the shop To pick up my vehicle. The steering work was complete a few days later. HOW DID FIVE STARS? They admitted the mistake and fixed it, mostly on their dime. They made sure that I had TRANSPORTATION. They didn’t get nasty. And they use their powers of reasonable deduction to recognize that a mistake could happen. Mistakes are human and they reacted in a human way. I am satisfied with that. FOR THIS REASON, WE WILL CONTINUE TO USE THE NISSAN SERVICE DEPARTMENT FOR OUR FAMILY AUTOMOBILES. PS, I SHOULD ADD THAT THE ENTIRE WEEK, THE NATIONAL SYSTEM FOR BILLING WAS DOWN. ALL OF MY BILLS AND INVOICES HAD TO BE HANDWRITTEN. THAT MEANS THEY ARE NOT AS DETAILED, BUT I WAS ASSURED THAT WHEN THE GRID COMES UP, THEY WILL REPLACE THE HANDWRITTEN INVOICES AND DIAGNOSTICS WITH...

I'm updating this review based on my recent experience at Poughkeepsie Nissan. In short: sales was above average, service was below average. If I had to summarize the overall experience in one word, it would be unrefined.

On March 31, I purchased a 2014 Mustang GT with roughly 16,000 miles. The sales team was motivated but not aggressive—none of the typical high-pressure tactics. We reached a fair deal, and they followed through on all promised details: curb rash removal, paint touch-ups, etc. Everything was done well.

Unfortunately, before I even made it home, the check engine light came on. I immediately returned, and the car was brought into the garage without delay. I was told the code might be due to the car sitting too long and was advised to drive it to see if the issue returned. That seemed reasonable.

When the light came back on, they addressed it quickly—replacing faulty parts and returning the car promptly. My salesman even followed up a couple of weeks later to check in. So far, so good.

But then the light returned again.

This is where things began to reflect some of the negative comments I’ve seen about their service department. I aim to be objective, but the service team clearly needs stronger processes and communication. I dropped the car off again on April 18 and was told I’d receive an update by the end of the day. No one followed up. After waiting through the holiday weekend, I called on April 21 around 2 p.m. and was placed on hold for 30 minutes. This was the second time I’d waited on hold for over half an hour. If you're placed on hold at this dealership, you’re unlikely to get through.

When I called back at 3:30 p.m., I spoke with a staff member who sounded inexperienced. They said they had "tightened my camshaft" and then corrected themselves to say it was a "loose camshaft sensor." I'm not an expert, but sensors generally don’t rattle loose, so I questioned whether the issue was truly resolved. When I arrived to pick up the car—after repeatedly chasing updates—I happened to run into my original salesman. He explained they had done additional work to address the issue. I appreciated the extra effort on his part.

Still, I was unimpressed with how the vehicle was returned: it was dirty, with oily handprints and a spill on the bumper. I had dropped it off clean. It was also returned with half a tank of gas the first time I needed the CEL checked, despite being full at drop-off. I had to specifically ask for it to be refueled after the test drives, which they did on the second service.

Even the small things reflect a lack of polish. Their customer feedback form lists “TEST TEST” as the only employee selection option. It doesn’t inspire confidence.

For comparison: I’ve purchased five vehicles from DCH Toyota down the road and never experienced anything like this. It raises concerns about how major issues would be handled when this is how a simple check engine light is dealt with.

When you buy a car, you want a fair deal and the reassurance of reliable service when something goes wrong. At this point, I’m not convinced I’ll get that here. My next car purchase is coming up, and I don’t think I’ll be returning.

Finally, the dealership’s generic Google response asking me to contact them is disappointing. My full name is on this review. If you care about resolving issues, pick up the phone and call. If that’s too much effort, I’ll gladly take my...

A Seamless and Joyful Experience: Buying My 2022 Nissan Sentra from Poughkeepsie Nissan with Britney If you’re in the market for a reliable, stylish new car and want the process to feel less like a transaction and more like chatting with a trusted friend, look no further than Poughkeepsie Nissan in Wappingers Falls, NY. I recently purchased a stunning 2022 Nissan Sentra in Rosewood Metallic—sleek, efficient, and packed with all the modern tech I could dream of—and the entire experience was nothing short of magical, thanks to the incredible guidance of salesperson Britney. From the moment I walked into the dealership on a beautiful afternoon, I was greeted with genuine warmth. Britney spotted me browsing the lot and approached with that perfect blend of enthusiasm and no-pressure vibe. “Tell me about your drive—what are you looking for in your next ride?” she asked, and just like that, we were off. No hard sell, no overwhelming jargon; she listened intently as I shared my needs—a compact sedan that’s fun on Hudson Valley backroads, fuel-efficient for my daily commute, and loaded with safety features. Within minutes, she had zeroed in on the 2022 Sentra, pulling up the specs on her tablet and walking me through why it was the ideal match: its responsive CVT transmission, impressive 29/39 MPG highway rating, and that spacious interior that punches above its class. What set Britney apart was her expertise without the ego. She’s clearly passionate about Nissans—she’s been with Poughkeepsie Nissan for years and knows the inventory inside out—but she made me feel like the expert. We took the Sentra for a test drive along Route 9, and oh man, the smooth acceleration and quiet cabin had me hooked. Britney pointed out little gems I hadn’t considered, like the available Apple CarPlay and the zero-gravity front seats that make long trips feel like a breeze. She even shared tips on customizing it with Nissan’s app for remote start—perfect for those chilly upstate mornings. The paperwork? A dream. Britney handled everything with efficiency and transparency. We reviewed financing options together. No surprises, no fine print gotchas—just clear numbers and a handshake that felt like a promise kept. The whole deal wrapped up in under two hours, and I drove off the lot beaming, with Britney waving goodbye. Poughkeepsie Nissan isn’t just a dealership; it’s a community hub that’s been serving the area for over 40 years, complete with a top-notch service center and genuine Nissan parts on hand. And Britney? She’s the shining star—patient, knowledgeable, and downright delightful. If you’re eyeing a Sentra (or any Nissan, for that matter), ask for her specifically. You won’t just buy a car; you’ll gain a go-to advisor for life. Five stars aren’t enough—this place and this woman turned what could have been a stressful chore into pure excitement. Thank you, Britney and team, for making my drive into ownership so wonderful! If you’re local, swing by 1445 Route 9—you’ll see why they’re the best in the...