T-Mobile Authorized Retailer — Local services in Town of Wappinger

Deserves 0 stars but unfortunately I needed to give it one in order to write a review. Purchased the iPhone X about two weeks ago. At the time of purchase I asked the sales person if they had tempered glass screen protectors. Sales representative advise that I NOT get the tempered glass screen protector and buy the LiquidNano protector since it is "scratch resistant". Sales rep went into a brief chemistry lesson on why it was better than the glass screen protector. Two weeks later I noticed multiple scratches on my screen. Of course, there was nothing that could be done and directed me to the LiquidNano company.

Trusting the sales reps was my biggest mistake. Especially someone who is NOT knowledgeable on the product clearly. Also, they were unable to back up my phone. Promised they would contact me once they were able too. Two weeks in and I still have yet to hear from someone. Waste of money, time, and not great business. Very...

I'm changing my review to reflect both the poor customer service of T-Mobile and the inability of this location, or any T-Mobile location to assist with issues. After about 6 months of trying to get an issue with my long-standing account resolved, T-Mobile increased prices and my wife's phone had some defect start at 10 days before the warranty expired. The insurance that was supposed to be on her phone was also switched to my phone and when we went to the store location were told that we had to call Customer Service instead of them working to fix the problem. T-Mobile Customer Service is another issue, but this store location only exists to sell merchandise, they cannot assist with account issues/requests. Two stars because the people who work here are at least...

The staff at the Wappingers location are very helpful, and knowledgeable. I went in the 1st time looking for information, not ready to make the switch yet but needed info on T-mobile and their plans. Steven was patient and understanding of exactly what my needs were. He took the time to explain each plan and what it offers. When I went back a second time I was greeted with the same kindness and knowledge. This time I did switch to T-Mobile feeling confident in my choice and knowing what my options are moving forward. I would Highly recommend the Wappingers store over the other locations nearby ( I checked them out as well) but they were all pressure to buy the newest phone with little knowledge. Thank you Steven and the rest of the Wappingers staff you...